Premiere Pro 23.6.0 - program monitor freezes often, have to restart.

[Jon.M.]

Even if CTI over no clip in sequence, a freeze of one of the edited clips remains regardless of location in the timeline. If I open and other sequence in the timeline, the same freeze from original timeline remains in program monitor. Also, timeline will not play, I can scroll all over, no lagging (how nice), yet the program panel is locked up and frozen on a freeze of a clip. Restarting the app solves mostly, yet I've also resorted to full reboots at moments (as is common a few times a day) to try and resolve.

Imported existing episodic project to new 23.6 project to try an solve as well. Same thing occurs.

x64 PC
CPU - Intel 19-10920X - 3.5GHz
GPU - Nvidia Quadra/RTX A5000
RAM 64GB
Internal 2TB NVMe media drives raided
separate SSDs for caching and renders

[Firthfilms]

Same problem. Incredibly frustrating. I'm getting maybe 5 minutes of work time between monitor freezes. It's unmanageable. I have tried all the same steps - imported sequences into a new project. Cleared cache multiple times daily, and restart the computer every hour or so. I've tried every studio graphics driver going back two years - same problem. It's 100% a Premiere bug. I was forced to update to 2023 for a project, it's been an endless list of issues ever since - this latest update is the most troublesome. I would love it if Adobe could make Premiere stable again. These kinds of rollouts are going to force me to find a more reliable NLE. My M2 Mac is equally buggy. Ridiculous. If you find a solution please update! I've run out of ideas. 

Specs:

CPU: AMD Ryzen 9 5960x -- x64

RAM: 128g

GPU: 3090Ti

System: M.2. 2tb Samsung

Cache: M.2. 2tb Samsung 

[neverenoughgolfvideos]

Same issue here.  At first I thought it was an issue with storage but after troubleshooting it seems to be Premiere 23.6.  Had to roll back to 23.5.  Hoping that is a more stable build.  

[TYPECK]

I'm having an issue where I get black in the program monitor. Sometimes match framing or disabling/enabling wakes it up. I'm finding the 23.6 to be extremely buggy.

[brian-Substance]

Same issue. Program Monitor randomly freezes and can't playback timeline. I can click around the timeline, but nothing changes on program monitor. Have to restart program contantly.

[brian-Substance · Accepted solution]

I ended up updating to the latest Beta Version which doesn't have the same issue. It seems like the solution here is to either downgrade to 23.5 or install the Beta Version until this is patched. 

[Jon.M.]

Well, this is not solved in version PP 24.0 for me. Am I the only one?

[Audionix]

No, 23.5 works fine, but 23.6 freezes out, when a clip cuts or multiple clips drop in the timeline.

[JL Nanni]

Hi to all,

  It didn't work for me either, the timeline & monitor don't respond until you restart the application, the timeline let you move cursor and click on some things, see the menu, but they don't respond for playback. i have the PP ver. 24 as many, and a Ryzen 9 CPU, 32 GB ram, plenty of space (4TB SSD with a 15% used) and the AMD Cezanne Vega internal GPU, and it happen now when editing some text, a small change can prevent from responding the timeline/monitor boxes. 
I realize that when monitoring with HWINFO64 the memory goes up to 96% (Virtual and physical) even with a normal video, and that's when it stop responding, this is a real memory hog!

[FInalMasterThisOne]

Same problem. Cannot play sequence in timeline; sometimes program monitor goes black. Can still move cursor and save. Restarting app restores functionality until it eventually happens again. This is happening on two different projects I've worked on today stored on two different samsung SSD drives.
Premiere 23.6.0
iMac (Retina 5K, 27-inch, 2020)
Mac OS Monetrey 12.4
Processor: 3.6 GHz 10-Core Intel Core i9
Memory: 40 GB 2667 MHz DDR4
Graphics:  AMD Radeon Pro 5500 XT 8 GB

[dugad29705834]

Same problem here, timeline also frozen, incredibly slow. Moving the primary window also freezes Premiere. Incredibly buggy release.

[premiumleo]

I jumped into 23.6, and was facing issues all day with this freezing b.s. Make small edit (like the most basic cut), and PP freezes for 30 seconds. Rinse repeat, over and over. Atleast this issue made me clear my 3-year old media cache that wasn't automatically being cleared after 30 days...

[Genevieve B.]

Having similar issues. Premiere Pro was freezing and not responding for 30 seconds to a few minutes when I would crop/edit/move video clips that were only a few seconds long. At first, I thought it was a problem with my Dell laptop since it had to get its motherboard replaced due to graphics card issues (even though it's only six months old...). But, even after both the hardware and software were replaced/reset, I still had these issues. Since they started around August, my best guess is that it might be something with the 23.6 version, which updated around that time. I'm going to try rolling back to the 23.5 version, because it was working fine during the summer. 

[Kartika Rawat]

Hi there! Sorry about the issue. Could you let us know if you're having this issue with a specific project? Would you mind sharing your system details (OS, CPU, RAM, GPU)? 

Let us know.

Thanks,

KR

[Genevieve B.]

I only work on a few projects at a time, and this just happens to be the one that I made the most progress on (about halfway finished). So, yes, it is currently happening with a specific project, but my other projects don't have much on them yet, so it might happen to them if I were to add more clips. I have worked on larger ones before without issues, even on my previous 5-year-old 8GB Lenovo. While I have a lot of clips stashed in the media folder, in total, there's less than 5 minutes of footage/audio in the timeline for this current project. My video projects are usually only 2-5 minutes long when they're finished, sometimes less. The timeline also isn't super cluttered: I usually only use the main song/audio clip, and then 3-4 layers each of intermittent audio and video on top. 

My current computer is a Dell Inspiron 16 7620 2-in-1. I got it in Feburary of this year. 

Version: Windows 11 22H2

CPU: 12th Gen Intel(R) Core(TM) i7-1260P; 2.10 GHz

RAM: 16GB

System: 64-bit operating system, x64-based processor 

GPU 0: Intel(R) Iris(R) Xe Graphics 

GPU 1: NVIDIA GeForce MX550

[Genevieve B.]

Edit: I rolled back to version 23.5, and it stopped freezing. Apparently, this issue is still present in v24.0, so I'm probably just not going to update until Adobe confirms that it is resolved. 

[Gigowatt Film]

Yep. Same here. 23.6 and 24 are really buggy buggy buggy.

- Constant monitor freeze (the timeline refuses to play). Every 10 minutes or so ! Needs closing and reopening each time.

- Choppy playback with decklink.

Was fine with 23.5. I'm concerned about the lack of acknoledgement from Adobe.

[WarriorKnot]

Any feedback from Adobe on this?

[adams69499075]

Same issue as others have reported. Program monitor freezes but am able to still click around, menus still work and thankfully I can save my project before rebooting Pr. Rolling back to 23.5 has solved the issue for now and I'm able to continue working.

Specs:

Puget Systems Workstation

Win 10 Pro 10.0.19045 Build 19045

AMD Ryzen Threadripper 3960X 24-Core Processor, 3793 Mhz

128 GB RAM

NVIDIA GeForce RTX 3080, Driver 537.42

[Jon.M.]

Still happening in v24

[BlareMedia, LLC]

I've been having the same issue since PP 23.5. 
before If I disable the Mercury transmit work for longer periods of time. Now after a few minutes, it freezes the program monitor and the source monitor. What's very unusual to me, is that Premiere keeps working fine but the playback is the only thing affected. Then when I close the program, it freezes completely. I also tried reimporting the project into a new project but the same issue occurred. I tried moving the media locally into my machine instead of working via the network but the program monitor kept freezing. The only way to "fix it" is restarting the program, but sometimes it freezes after 2 minutes or 2 hours, so it kind of happens randomly. It also happens whether proxies are activated or not. 

CPU: AMD Ryzen 9 5950X 16-Core
GPU: Nvidia RTX 3090 24GB
RAM: 128GB DDR4
Motherboard: Asus ProArt X570 Creator wifi
Main SSD: 1TB NVMe Samsung Pro for app
2nd SSD: 2TB NVMe Samsung Pro for cache
Footage: All the media is on our 2 servers on a 24-disk raid 6, which is connected over a 10Gbps network.

[Audionix]

How great it is that there is this community despite the problem. Program bugs like this can be maddening, especially when it's been two months since many people have been working without problems and waiting for new AI features.

I concluded that the problem occurs exclusively during playback due to a jump on the timeline to another clip. If there are several of these clips and we move on the timeline with the "J", "K", "L" keys, we can identify the problem VERY quickly. If there are not a bunch of effects and plug-ins on the timeline, then even a basic Lumetry or adjustment layer with color correction can make Premiere Pro hang for a few seconds, and the CPU load on the Premiere Pro side I have roughly soars to 40-70%, sometimes up to 100%, and the video card load almost never drops from 70-100%. In version 22.6 - 23.5 everything works perfectly and the load on the processor is not higher than 7-15%, on the video card not higher than 20-40% even with accelerated viewing.

All of this is true for setting the program monitor as FULL resolution in 4K.

Please solve the problem. There were screen tearing on NVIDIA cards for several years, but I just switched DirectX to OpenGL and everything was fine. I can’t get around this anymore.

Processor: AMD Ryzen 7 2700, 16 cores.
Graphics Processor: Nvidia GTX 1650 Super, 4GB
RAM: 32GB DDR4.

Main SSD: 1TB NVMe Samsung 970 EVO Plus for application and project.
Video: all H.264 media files Canon AVC, Lumetry only, no plug-ins or effects.

[Adam5C21]

Hi all. For us this seems to be related to having mercury transmit on and using a third party card like Kona or black magic. When we turn off mercury transmit or pick a regular monitor for output and bypass the card, the freezes go away. Might want to restart premiere after changing before testing. Works like a charm for us. 

[Johnny29957850d8g6]

This issue is back... AGAIN. 

PP is unusable like this. Doesn't matter how many times I clear the cache, if I use low res proxies, and/or if I create a sequence with ZERO FX.. JUST when I figure out how to workaround all of the other "features" and "updates" to PP to create a less -frustrating workflow, a new "update" comes out that ruins everything. ESPECIALLY my mood. 

WHAT is the problem this time? I have an M1 max w/ 64gb RAM. This SHOULD. NOT. BE. HAPPENING. 

[Sort Of...Films]

I'm experiencing this in multiple versions of premiere from 23 onwards on multiple different PCs and with both Intensity Pro 4K and Decklink Monitor 4K and it's absolutely killing productivity. I've contacted Blackmagic but no reply 2 weeks later and no joy on their forums either. Does anyone have any advice at all beyond what's already written above? It's interesting to see that people are also experiencing it with Kona cards as I had been starting to think that it was a Blackmagic driver issue - perhaps it is a premiere issue after all.