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Premiere Pro 24.1 is crashing when opening a project with Sonoma 14.3

New Here ,
Feb 01, 2024 Feb 01, 2024

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Dear all,

 

we are working on Premiere Version 24.1 and Mac Studio Sonoma 14.3.

The first 30 minutes of a new project we can work without any issues.

Then after some time Premiere Pro is crashing without further notice.

The system report shows that we should upgrade to the newest version 24.1 but this version is already installed.

After that crashes we are no longer able to work with the project.

After 5 seconds the system will crash again and again.

 

We have tried already to install an older version od Adobe Premiere but it's still the same issue.

We need to get Adobe Premiere Pro working soon.

Please assist in that case. 

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correct answers 1 Correct answer

New Here , Feb 11, 2024 Feb 11, 2024

Dear @stefanmattes138 ,

 we could solve the issue by using the admin account of our MAC Studio and re-installing the software. 

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correct answers 1 Pinned Reply

Adobe Employee , Feb 01, 2024 Feb 01, 2024

Did PPro previously work without issues, on this same system configuration?
If so...has anything other than the PPro version in use changed, since then?

"after some time": What are you doing in PPro, when it crashes? Is it something different each time?

"after 5 seconds": Confirming: After the first 30 minutes PPro starts crashing; subsequently, on every attempt, PPro crashes after only 5 seconds...is that correct? 

Which older versions have you tried? 


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Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

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Did PPro previously work without issues, on this same system configuration?
If so...has anything other than the PPro version in use changed, since then?

"after some time": What are you doing in PPro, when it crashes? Is it something different each time?

"after 5 seconds": Confirming: After the first 30 minutes PPro starts crashing; subsequently, on every attempt, PPro crashes after only 5 seconds...is that correct? 

Which older versions have you tried? 


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Explorer ,
Feb 09, 2024 Feb 09, 2024

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Premiere Pro is still not openeing since the Start of Sonoma. We tried every potencial soulution Adobe claims to offer. None, NONE had worked so far. Other Versions, Completely Deinstalling and Reinstalling, Empty the cache. Updated new Sonoma Versions, Updated new PP Version. Nothing! it has not opened once unter Sonoma on out newst M2 Mac Studio. It´s freankly redicouls. We have to work on other Machines that are still running on Ventura. There seems to be no other option so far, which would be outreagous.

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New Here ,
Feb 11, 2024 Feb 11, 2024

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Dear @stefanmattes138 ,

 we could solve the issue by using the admin account of our MAC Studio and re-installing the software. 

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Explorer ,
Feb 26, 2024 Feb 26, 2024

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LATEST
Thanks, i did this too. Unfortunately that did not work out - any other
ideas ?

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