Premiere Pro 25 Crashing Entire Mac Pro After Upgrading To macOS Sequoia

[bartmjohnson]

Hello,

I recently made the poor decision to upgrade my 2019 Mac Pro (Intel) to macOS Sequoia.  I am running Premiere Pro 25.0.  After the OS upgrade I opened a Premiere project I was working on and noticed that in some areas where I had effects Premiere was reporting it was unable to load frames.  Even after transcoding and replacing the source footage, this problem persisted.

While I managed to work around that annying issue, a much larger one emerged.  When attempting to export a project it reached 99% and then suddenly froxe my entire system and caused it to crash.  Hoping the issue was specifically with Premiere, I tried again by sending the project to Media Encoder.  Same result.  99% and then complete system shutdown.

I have since managed to revert my system back to macOS Sonoma for the time being and Premiere works perfectly with those very same projects again.  I have seen a few crash threads on here, but nothing that quite matched my situation.  Any information on this and a possible expected fix timeline would be much apprecaited!

2019 Mac Pro

3.3 GHz 12-Core Intel Xenon W

AMD Radeon Pro Vega II 32 GB

128 GB 2933 MHz DDR4

macOS Sequoia (problem OS)

macOS Sonoma 14.7.1 (working OS)

Premiere Pro 25.0

[jamieclarke]

Hi @bartmjohnson - What version of MacOS Sequoia did you install?

Was there a dialog box popup when Premiere crashed?  If so did you check the box "Adobe may contact me" and enter your email address?

Do you have any plugins or effects that you are using?

What type of footage are you working with?

[taradacktyldevlin]

I have the same problem since updating my OS to Sequoia (15.1.1)

[jamieclarke]

Hi @taradacktyldevlin - Can you answer the questions in the pinned post.  

[bartmjohnson]

Thanks for getting back to me!  Unfortunately I am not sure if I had macOS Sequoia 15.1 or 15.1.1.  I reverted back to Sonoma before checking because I desperately needed my edit system functioning properly ASAP.

There was no dialogue box upon the crash since it locked up the entire computer and crashed it.  The system would freeze for a few seconds and then crash and reboot.

I do have various plugins installed, but none were utilized on these particular projects.  I was using Enchance Dialogue, which I did find a thread where that was causing issues.  However, that thread only reported Premiere crashing and not the entire system.  The issue with Premiere being unable to load frames was taking place on areas where I had no effects used whatsoever.

The footage I was working with was a mix of R3D and ProRes LT.

[bartmjohnson]

@jamieclarke Forgot to tag you in the reply above

[Александр35030390z9fd]

Same problem on macbook pro M1 with Sequoia 15.1.1 (24B91) and the latest Premiere pro.

[jamieclarke]

Hi @bartmjohnson - Are you running 25.0 on Sonoma now? 

[bartmjohnson]

@jamieclarke Yes I am currently running Premiere 25.0 on Sonoma 14.7.1 without any issues.

[jamieclarke]

Hi @Александр35030390z9fd - Can you answer some of the questions in the pinned post.  We are releasing 25.1 shortly can you try installing it and let us know if you are still having issues.

[Александр35030390z9fd]

Hello! I have MacOS Sequoia 15.1.1
Yes, there was a dialog box every time. Yes, I've checked the box with my email. 
I don't have any plugins installed in Premiere Pro. 
I'm working with footage from Sony a7m3 and Nikon z6.
By the way, nothing has changed after the update to Premiere Pro 25.1. It's still crushing. And one more fact: It's crushing only the first hour of editing, and then it's working properly. Any new project with new footage is crushing very often in the first hour or two, and then it goes normal. I really appreciate any help you can provide.

[jamieclarke]

Hi @Александр35030390z9fd - Are you using the transcription feature?  Can you try going to your preferences under Transcription and uncheck both boxes.  Let us know if that helps your issue.

[jamieclarke]

Hi @bartmjohnson - Have you tried upgrading to 15.2?  I'm curious if you navigate to Project File > Project Settings > General and change to Software Renderer, do you still crash?

[bartmjohnson]

@jamieclarke I have not upgraded to 15.2 and prefer not to at this moment as I have some professional projects in progress.  However, when I was previously experiencing the crashing issues with rendering I did switch to Software Only to see if perhaps the hardware acceleration was causing the crash, but ran into the same result.  After these projects are completed and I have nothing on my schedule I will try and upgrade and experiment again.

[jamieclarke]

HI @bartmjohnson - Thank you so much for confirming, I appreciate it.  Please keep us updated on your results.  Good luck with your project.