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Premiere Pro & Rush both keep crashing!

New Here ,
Oct 14, 2021 Oct 14, 2021

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A couple of weeks ago a filmes a friends wedding using the new iPhone 13 Pro and GoPro Hero 9.  I can't spend more than 3 minutes editing in Premiere before it crashes.  To start with I thought it was the size of the videos, but then yesterday I tried to export a very simple video and it stalled 2 minutes in to exporting.  Then tonight I've tried to export another simple video in Rush and it also froze only a couple of minutes in.

 

I bought a new laptop a few months ago and everything has been fine until the last couple of weeks.  HELP!

 

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum... Mod

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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New Here ,
Oct 14, 2021 Oct 14, 2021

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quote

A couple of weeks ago a filmes a friends wedding using the new iPhone 13 Pro and GoPro Hero 9.  I can't spend more than 3 minutes editing in Premiere before it crashes.  To start with I thought it was the size of the videos, but then yesterday I tried to export a very simple video and it stalled 2 minutes in to exporting.  Then tonight I've tried to export another simple video in Rush and it also froze only a couple of minutes in.

 

I bought a new laptop a few months ago and everything has been fine until the last couple of weeks.  HELP!

 

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum... Mod


By @default576cwhlc9pj3

 

 i have been facing same issue on premier while editing a video recorded on 13 pro. So i am looking for solution

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Adobe Community Professional ,
Oct 14, 2021 Oct 14, 2021

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