Premiere pro and Encoder crash, PP now 'Not responding'

New Here ,
Jun 01, 2022 Jun 01, 2022

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I was editing in Premiere Pro this afternoon while a previous edit was rendering in Encoder when both programs crashed. When I tried to reload Premiere I got the circling blue wheel for about a minute before I got the Premiere Pro  'Not responding' message. I have tried updating PP, didn't work, tried unistalling and re installing, didn't work, tried completely uninstalling Creative Cloud and reinstalling, still doesnt work. It does the same whether I am trying to access a previous project or try to start a new one.

 

I have been running CC and PP on my NUC9i7QNX with an ASUS NVIDIA GeForce GTX 1650 for 5 months without any issues.

Anyone have any suggestions?

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Crash , Freeze or hang

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correct answers 1 Correct answer

LEGEND , Jun 06, 2022 Jun 06, 2022

The above works for Windows also if you replace Launchpad with Start Menu, Dock with Taskbar and Opt with Alt. 😄

 

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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Hi there!

Sorry about the issue. Which version of Premiere Pro do you have? Do you have any third-party plugins? Could you check if permission is provided to the Adobe folder? https://helpx.adobe.com/ie/x-productkb/multi/preferences-folder-read-only-error.html

If this doesn't work. try creating a new user account and see if that helps.

 

Let us know how it goes.

Thanks,

Kartika

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New Here ,
Jun 04, 2022 Jun 04, 2022

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Hi,

Thank you for your reply.

I am currently running 22.4.0 (build 57) but I only updated to that after the crash to see if the would sort it out. I have tried rolling back to earlier versions as well and none have fixed it.

I have no third partyn plug ins.

I have checked all the permissions as you suggested and none were denied.

I'm not sure how to create a new user account as my account is through the college I work for.

I have PP still working using Version 22.0.0 (build 167) on my MacBook pro which would suggest its not an account issue.

Thank you.

Jonathon

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Adobe Employee ,
Jun 06, 2022 Jun 06, 2022

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Thanks, Jonathan for the details. Are you getting any error codes or messages when it crashes?

 

Kartika

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New Here ,
Jun 06, 2022 Jun 06, 2022

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Hi Katika,

No error messages at all, it just hangs and then the 'Not Responding' message comes up.

I have managed to get the programme running now by pressing the Alt key while the programme launches and resetting the preferences. It has still stuck a couple of times after this but at least I am getting the programme to run. I have not had time to spend a day editing on it to see if the problem has cleared.

 

Jonathon

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LEGEND ,
Jun 06, 2022 Jun 06, 2022

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  1. Launch Pr from a shortcut (Dock, Launchpad, Desktop) while holding down the Shift+Opt keys.  Opt resets prefs and Shift clears plugin cache.
  2. Keep the keys pressed until the main program window appears.
  3. Before trying to open any project or starting a new one, go to Preferences>Media Cache and delete *all* your media cache files.
  4. Now try opening a project or starting a new one.

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New Here ,
Jun 06, 2022 Jun 06, 2022

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Hi Jeff, I will try yur suggestions if this problem persists. I have managed to get the programme to run by pressing the Alt key while starting PP and clearing the preferences.

 

Thank you for your suggestions.

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LEGEND ,
Jun 06, 2022 Jun 06, 2022

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The above works for Windows also if you replace Launchpad with Start Menu, Dock with Taskbar and Opt with Alt. 😄

 

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Adobe Community Professional ,
Jun 06, 2022 Jun 06, 2022

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New Here ,
Jun 06, 2022 Jun 06, 2022

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Hi,

Yes I did try the cleaner tool, it did not solve it. I have managed to get past the 'Hanging' stae now by pressing Alt on PP startup and clearing preferences.

Thank you for your suggestion.

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