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Premiere Pro and Media Encoder Black Screen

New Here ,
Nov 03, 2022 Nov 03, 2022

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So I am working on a slideshow in premiere consisting of quite a few heic files and an After Effects composition. The first time I exported it, some of the photos were replaced with a black screen. After going back into Premiere, I noticed that when the playhead was static or playing across certain photos, the output would be black for that photo (everything else in the frame appears just fine). However, when I move the playhead with the mouse, the photo appears correctly, until I let go. I ended up fixing two of them by converting them from heic to a png. However, one photo is still exported with a black screen. The weirdest part is it looks fine in Premiere when previewing (playing, scrubbing, or still) and when I send it to Media Encoder to preview it, it also shows up in its preview. But it doesn't export with it. I tried converting it to different file formats but no luck. Also tried rendering with both Software only and GPU accelerated. Looking for some next steps to try.

 

I am working on a M1 iMac with 16 GB of ram. All Adobe software is up to date (on the 2023 release).

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Error or problem , Export

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Community Expert ,
Nov 03, 2022 Nov 03, 2022

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Podrías intentar limpiar el caché de disco desde las preferencias tanto de Premiere Pro como de After Effects, en este último purga toda la memoria. Puede servir. 

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New Here ,
Nov 04, 2022 Nov 04, 2022

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I tried doing that. No luck, unfortunately. 

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Community Expert ,
Nov 04, 2022 Nov 04, 2022

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Try resaving the photo as a psd.

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