• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Premiere Pro and Media Encoder Black Screen

New Here ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

So I am working on a slideshow in premiere consisting of quite a few heic files and an After Effects composition. The first time I exported it, some of the photos were replaced with a black screen. After going back into Premiere, I noticed that when the playhead was static or playing across certain photos, the output would be black for that photo (everything else in the frame appears just fine). However, when I move the playhead with the mouse, the photo appears correctly, until I let go. I ended up fixing two of them by converting them from heic to a png. However, one photo is still exported with a black screen. The weirdest part is it looks fine in Premiere when previewing (playing, scrubbing, or still) and when I send it to Media Encoder to preview it, it also shows up in its preview. But it doesn't export with it. I tried converting it to different file formats but no luck. Also tried rendering with both Software only and GPU accelerated. Looking for some next steps to try.

 

I am working on a M1 iMac with 16 GB of ram. All Adobe software is up to date (on the 2023 release).

TOPICS
Error or problem , Export

Views

56

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 03, 2022 Nov 03, 2022

Copy link to clipboard

Copied

Podrías intentar limpiar el caché de disco desde las preferencias tanto de Premiere Pro como de After Effects, en este último purga toda la memoria. Puede servir. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 04, 2022 Nov 04, 2022

Copy link to clipboard

Copied

I tried doing that. No luck, unfortunately. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 04, 2022 Nov 04, 2022

Copy link to clipboard

Copied

LATEST

Try resaving the photo as a psd.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines