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Premiere Pro CC 2018 not reading the video properly

New Here ,
Sep 05, 2021 Sep 05, 2021

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It keeps reading mp4 as audio or doesnt read it, it even can't read mkv.

I tried uninstalling and reinstalling but I still have the same problem.

TOPICS
Error or problem, Formats, Import

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New Here ,
Sep 05, 2021 Sep 05, 2021

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I don't understand

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Adobe Community Professional ,
Sep 05, 2021 Sep 05, 2021

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The image shows that some media is offline. Select those clips in the Project panel and choose Link Media and click the Locate button to locate the files.

 

How to relink offline media - Adobe Premiere Pro

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New Here ,
Sep 07, 2021 Sep 07, 2021

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The problem somehow comes back occasionally I just noticed so it random to where I get it

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Adobe Community Professional ,
Sep 07, 2021 Sep 07, 2021

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LATEST
quote

The problem somehow comes back occasionally I just noticed so it random to where I get it


By @default5s2lsjroo9av

 

Internal drive or external?

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Adobe Employee ,
Sep 06, 2021 Sep 06, 2021

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Hi there,

 

We appreciate you writing in. In addition to the suggestion given by the expert above, I'd like to know where have you saved your media. 

Also, I'd like you to take a look at this blog for MKV support for newer versions: https://blog.adobe.com/en/publish/2019/05/03/changes-to-mkv-format-support-in-premiere-pro-and-adobe...

 

Looking forward to your response.

 

Regards,

Shivangi

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New Here ,
Sep 06, 2021 Sep 06, 2021

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It's working now, but I'm having a problem where it's still a trail version despite an subscription in my Adobe account

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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It's working now, but I'm having a problem where it's still a trail version despite an subscription in my Adobe account


By @default5s2lsjroo9av

 

Look here for troubleshooting tips: Purchased Creative Cloud apps appear as trial versions

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New Here ,
Sep 07, 2021 Sep 07, 2021

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I feel like going admin solves it sometimes but it's weird to have

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