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Premiere Pro CC 2021 constantly freezing

New Here ,
Jul 28, 2021 Jul 28, 2021

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Hi all hopefully someone may be able to point me in the right direction. Premiere Pro is constantly freezing whenever I go to save a project. Additionally it regulary wont allow me to move clips along the timeline.

I have restarted, re-installed, cleared the cache, used the Adobe Creative Cloud Cleaner Tool, changed the video rendering and playback option to "mercury playback engine Software Option" many times and no matter what the freezing keeps occuring thus making it impossible to complete my work. My system details are below. Any advice or guidance is greatly appreciated.

Thanks Rich

 

Premier Pro:         version 15.4

OS Name:            Microsoft Windows 10 Pro

Version:                10.0.19043 Build 19043

System Type:        x64-based PC

System SKU:        LENOVO_MT_20QV_BU_Think_FM_ThinkPad X1 Extreme 2nd

Processor:             Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date:       LENOVO N2OET52W (1.39 ), 28/04/2021

Installed Physical Memory (RAM):        32.0 GB (26GB available for Adobe)

Display Adapters:        Intel UHD Graphics 630           Driver version 30.0.100.9684  (09/07/2021)

                                     NVidia GeForce GTX 1650      Driver Version 30.0.14.7141   (12/07/2021)

 

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Freeze or hang

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Adobe Community Professional ,
Jul 29, 2021 Jul 29, 2021

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Hello

Sorry for your trouble.

Please try to:

           https://helpx.adobe.com/premiere-pro/kb/clear-cache.html

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New Here ,
Jul 29, 2021 Jul 29, 2021

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Thank you Joëlle

I have reset Premiere Pro and cleared the cache as per the links above and the same problems are still occuring.

Cheers Rich

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Adobe Employee ,
Aug 04, 2021 Aug 04, 2021

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Hi there!

Sorry to hear that. We can get this checked.

 

Let us know.

Thanks.

Kartika

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