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Hi all hopefully someone may be able to point me in the right direction. Premiere Pro is constantly freezing whenever I go to save a project. Additionally it regulary wont allow me to move clips along the timeline.
I have restarted, re-installed, cleared the cache, used the Adobe Creative Cloud Cleaner Tool, changed the video rendering and playback option to "mercury playback engine Software Option" many times and no matter what the freezing keeps occuring thus making it impossible to complete my work. My system details are below. Any advice or guidance is greatly appreciated.
Thanks Rich
Premier Pro: version 15.4
OS Name: Microsoft Windows 10 Pro
Version: 10.0.19043 Build 19043
System Type: x64-based PC
System SKU: LENOVO_MT_20QV_BU_Think_FM_ThinkPad X1 Extreme 2nd
Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date: LENOVO N2OET52W (1.39 ), 28/04/2021
Installed Physical Memory (RAM): 32.0 GB (26GB available for Adobe)
Display Adapters: Intel UHD Graphics 630 Driver version 30.0.100.9684 (09/07/2021)
NVidia GeForce GTX 1650 Driver Version 30.0.14.7141 (12/07/2021)
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Hello
Sorry for your trouble.
Please try to:
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Thank you Joëlle
I have reset Premiere Pro and cleared the cache as per the links above and the same problems are still occuring.
Cheers Rich
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Hi there!
Sorry to hear that. We can get this checked.
Let us know.
Thanks.
Kartika
Powerful video collaboration and approval features newly integrated in Premiere Pro