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Hello. I've been using Premiere Pro for about a week or two, but starting a few days ago, it started crashing randomly for no reason. While I'm using Premiere Pro like how anybody usually should (importing/playing clips, adding effects that aren't third party plugins, etc.) it'd just suddenly crash and Adobe will ask me to send them a crash report. Sometimes, it even crashes just a few seconds after I open a project.
I honestly don't know what to do. Adobe tells me to go check the logs at "C:\Users\[user name]\AppData\Roaming\Adobe\LogTransport2\Logs" but the folder "LogTransport2" doesn't exist on my computer. Can you please help me get Premiere Pro to stop randomly crashing?
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Hi Conor5C75,
Sorry for the issue. Can we get full details about your system and media? If it's a PC with an NVIDIA GPU? If so, update to the latest studio drivers and report back. If that is not the case, let us know.
Thanks,
Kevin
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My computer has an NVidia GPU and it's updated to the latest drivers.
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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?
Are you using a Studio Driver?
What driver number?
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My computer runs Windows 11 Professional.
Its CPU is an AMD Ryzen 7.
Its motherboard is an ASUS Tuf Gaming X570-Plus (Wi-Fi).
It has a 512GB Samsung SSD and a 10TB Western Digital HDD.
My GPU is an Nvidia GeForce RTX 2060.
I don't know what a studio driver is.
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See here to find the driver number:
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I followed the tutorial and here are my graphics driver's details.
Driver Provider: NVIDIA
Driver Date: 2/24/2023
Driver Version: 31.0.15.3118
Driver Signer: Microsoft Windows Hardware Compatibility Publisher
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I think that is a Game Ready driver, not a Studio driver.
Try downloading and installing this:
https://www.nvidia.com/en-us/drivers/results/199662/
Choose "Custom" and "Clean installation".
Only install the driver, not GeForce Experience.
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Alright. I installed the studio driver. If the problem persists, then I'll tell you about it.