Premiere Pro CC 2023 randomly crashes for no reason.

[Conor5C75]

Hello. I've been using Premiere Pro for about a week or two, but starting a few days ago, it started crashing randomly for no reason. While I'm using Premiere Pro like how anybody usually should (importing/playing clips, adding effects that aren't third party plugins, etc.) it'd just suddenly crash and Adobe will ask me to send them a crash report. Sometimes, it even crashes just a few seconds after I open a project.

I honestly don't know what to do. Adobe tells me to go check the logs at "C:\Users\[user name]\AppData\Roaming\Adobe\LogTransport2\Logs" but the folder "LogTransport2" doesn't exist on my computer. Can you please help me get Premiere Pro to stop randomly crashing?

[Kevin-Monahan]

Hi Conor5C75,

Sorry for the issue. Can we get full details about your system and media? If it's a PC with an NVIDIA GPU? If so, update to the latest studio drivers and report back. If that is not the case, let us know.

Thanks,
Kevin

[Conor5C75]

My computer has an NVidia GPU and it's updated to the latest drivers.

[Peru Bob]

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

Are you using a Studio Driver?

What driver number?

[Conor5C75]

My computer runs Windows 11 Professional.

Its CPU is an AMD Ryzen 7.

Its motherboard is an ASUS Tuf Gaming X570-Plus (Wi-Fi).

It has a 512GB Samsung SSD and a 10TB Western Digital HDD.

My GPU is an Nvidia GeForce RTX 2060.

I don't know what a studio driver is.

[Peru Bob]

See here to find the driver number:

https://www.youtube.com/watch?v=CrqlvF3lJr4

[Conor5C75]

I followed the tutorial and here are my graphics driver's details.

Driver Provider: NVIDIA
Driver Date: 2/24/2023
Driver Version: 31.0.15.3118
Driver Signer: Microsoft Windows Hardware Compatibility Publisher

[Peru Bob]

I think that is a Game Ready driver, not a Studio driver.

Try downloading and installing this:

https://www.nvidia.com/en-us/drivers/results/199662/

Choose "Custom" and "Clean installation".

Only install the driver, not GeForce Experience.

[Conor5C75]

Alright. I installed the studio driver. If the problem persists, then I'll tell you about it.