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Premiere Pro CC Audio Cuts Out

Community Beginner ,
Jun 25, 2013 Jun 25, 2013

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Okay,

So I've switched to the new Premiere Pro CC and now my audio drops out during playback. Doesn't matter if it's an aiff, mp3, whatever. I never had this problem with Premiere Pro CS6. All files are saved to an XServe Network on OS 10.8.4. I'll have to remain using Premiere CS6 for the time being.

Also, just tested this out. I had a TIFF sequence playing with this audio. It did NOT like that. I can play the audio by itself just fine. So it seems to be a problem with playing the video file WITH the audio.

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correct answers 1 Correct answer

Adobe Employee , May 12, 2016 May 12, 2016
Hi,This user was in an enterprise environment, and working with TIFF sequences and audio, and on a SAN, atypical for most users. I am assuming that the OP found a solution to their particular problem.All other cases on this thread are probably not related to the OP.Audio dropouts: Audio dropouts could be caused by a number of reasons, so there is no one correct answer. Typically, it is because of one of the following: Insufficient computer resources (hardware not powerful enough). Materials were...

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Explorer ,
Apr 04, 2015 Apr 04, 2015

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I'm having serious audio droput ever since the most recent CC update about 10 days ago. Reported it. Not pleased with these recurring issues with PremierePro CC. In addition, every time a dropout occurs, it's accompanied by a visible video "twitch" - like it backs up 1 or 2 frames.

e62dd122a773763425a96f8db305bef7.png

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New Here ,
Apr 16, 2015 Apr 16, 2015

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PROBLEM

I had the same issue and that was driving me crazy.

I couldn't preview 2 minutes of video in my timeline without having dozens of Audio Dropouts.

I tried cleaning Cache, changing scratch disks, etc, and Audio Buffer Size. None of these worked. Other users reported Hard Drive issues causing this situation, but I tried to edit in different computers, and I even resintalled my operating system, drivers and applications. None worked.

I think the problem has something to do with memory management, but I don't know if it has to do with RAM or disk access.

POSSIBLE SOLUTION

I went through many of Premiere Pro Preference menus to look for a possible solution.

Since I changed Rendering PReference to "Memory" my problems stopped.

Premiere Audio Dropout Possible Solution.jpg

I'm not sure if this a final solution, but at least I've been playing around in the timeline for a while without having any issues.

I Hope it helps.

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New Here ,
Apr 21, 2015 Apr 21, 2015

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The Audio Dropouts started to show up again. They don't show as often as in "performance" memory mode, but still shows up.

This is a real pain in the ***.

I'm thinking already about moving to another NLE software.

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New Here ,
Aug 06, 2015 Aug 06, 2015

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Thank you for your post here, it helped in my case!!!!

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New Here ,
Aug 06, 2015 Aug 06, 2015

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In my case

POSSIBLE SOLUTION

I went through many of Premiere Pro Preference menus to look for a possible solution.

Since I changed Rendering PReference to "Memory" my problems stopped.

WORKED!!!

Thanks numagf!!

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New Here ,
Apr 17, 2015 Apr 17, 2015

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I'm having the exact same problem AND it seems to happen on the export as well.  It's starting to drive me insane.  I've got deadlines to meet.  And it's only started since the last update.

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New Here ,
Apr 20, 2015 Apr 20, 2015

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Did a new thread for the latest premiere update on this issue ever get started?

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New Here ,
May 06, 2015 May 06, 2015

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It seems, that only possible solution is to right click on Sequence (top bar) and choose Render audio. Only way that works to me.

Premiere CS6 MAC (But i think that will works on CC too)

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Explorer ,
Jul 19, 2015 Jul 19, 2015

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kokout's suggestion to render the audio track solved my issue in PP CS6, thanks!

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Engaged ,
May 27, 2015 May 27, 2015

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I use Premiere Pro and a Aja card and I also use Edius on the same machine. I Edius is set to the system audio and Premiere to Aja there is no problem but if I set Edius to Aja, Premiere looses audio and I have to close Edius and restart Premiere to get it back.

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New Here ,
Jul 30, 2015 Jul 30, 2015

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Have you found a solution to the audio dropped in Premiere CC? If not I found a solution

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New Here ,
Nov 04, 2015 Nov 04, 2015

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This worked for me:

Go into the nested audio sequence (if you have one), then render and replace. For me it seemed like the two sequences weren't talking to each other and rendering the root audio fixed the problem.

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New Here ,
Nov 14, 2015 Nov 14, 2015

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If you select all the audio files in your sequence and choose "render and replace" the issue is solved i guess (worked for me)

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New Here ,
Jan 22, 2016 Jan 22, 2016

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Hi everyone, i just created an account to help you guys.
Same issue working on a HDD shared project, and this randomly happened only to me on my pc (3 people working same project). After tons of differents proofs (rendering audio, replacing the file and many others) I tried copying the same mp3 file from the disk to another (in this case my secondary disk on the pc), after that I replaced the audio footage (the premiere option) with the copied one and problem solved. Hope you get it and works for you aswell.

Excuse my enlgish

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Participant ,
Feb 02, 2016 Feb 02, 2016

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PP = Audio drops. This is the reality. I work with several machines, Mac and Win, and there is no solution to this bug. Well the solution exist...i'm lucky because i have a BM camera with Resolve in it. No more headache and no more audio drops.

Stop.

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New Here ,
Feb 09, 2016 Feb 09, 2016

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A solution that works for me: i just installed CleanMem (Download CleanMem 2.5.0)

I noticed that ram memory tends to fill up to 75 % after 5-6 hours of work in premiere pro...and then begins audio dropouts. CleanMem keeps ram memory at a decent level (30-35 % in my case) and no audio dropouts or very few (every couple of hours for one or two frames, totally insignificant).

I just installed CleanMem free with no settings

Sorry for my not so good english

Windows 7 Professional x 64

Intel i7-3770 CPU @ 3.40GHz

GTX 650

24 GBs RAM

90 GB SSD OCZ-AGILITY3 OS\APPS

1TB WD 7200 x2 (storage)

Premiere Pro v8.0.1 (21) Build

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Explorer ,
Apr 17, 2016 Apr 17, 2016

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ADOBE! This issue dates back over two years in this forum. No, almost 3 years! Are you going to fix it? Its a freakin audio file, is it that hard for your system to handle? I wish I could cuss right now but I know you'll just take down my post. But for the sake of your millions of dollars in monthly customer subscriptions... FIX IT! AND, offer support on the weekends!!! UGGHGHGHHGHGHGH!

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New Here ,
May 12, 2016 May 12, 2016

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Using Creative Cloud for one week now. Have the same problem.

No sound in Premiere pro source monitor, or it stops

With different avi files.

No sound in the sourcemonitor.

No sound in the sequence.

But when I command "Edit clip in Audition" the sounds is there. Even before Audition starts.

Is this helpfull?

Are you working on this, probably old issues.?

If you cannot reproduce it, can we help?

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Explorer ,
May 12, 2016 May 12, 2016

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Thanks! I ended up calling Adobe. They gave a solution that works, but in my opinion, its an unfixed bug. Basically, he had me find all of my adobe files on my computer. The kinds of files that hold the path/mapping... he had me rename those files so that adobe was forced to re-create the paths and thus create a newly cashed system. I'm sure I've lost you by now because I'm not even sure if I'm using the right terminology, but the basic issue is that the path becomes corrupted. Hope that helps.

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Adobe Employee ,
May 12, 2016 May 12, 2016

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Hi,

Have you opened a support ticket yet? FAQ: How do I contact Adobe Support?

Thanks,
Kevin

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Explorer ,
May 12, 2016 May 12, 2016

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I did not open a ticket, but I did speak with a tech. He had me rename the folders in which the location mapping files were located, forcing premiere to recreate. This worked, but it certainly was not because of my computer, my files, my drives, etc. This happens randomly and usually with AVCHD files. Scouring the internet for similar complaints reveals that this is indeed a widespread issue. It seems to me a caching issue, but I'm not expert. Thanks for responding and I appreciate any further info you hear about this concern.


Best regards!

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Advocate ,
May 17, 2016 May 17, 2016

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@Benduke77

Do you have details for the paths you had to rename?

Has the problem re-emerged?

Thanks

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Explorer ,
Jun 08, 2021 Jun 08, 2021

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LATEST

Ditto Trevor: what were the folders you had to rename Benduke?

 

'Twill be info most gratefully received; I'm experiencing this issue now, 5 years later!

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Adobe Employee ,
May 12, 2016 May 12, 2016

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Hi,

This user was in an enterprise environment, and working with TIFF sequences and audio, and on a SAN, atypical for most users. I am assuming that the OP found a solution to their particular problem.

All other cases on this thread are probably not related to the OP.

Audio dropouts:
Audio dropouts could be caused by a number of reasons, so there is no one correct answer. Typically, it is because of one of the following:

  1. Insufficient computer resources (hardware not powerful enough).
  2. Materials were not ingested properly (spanned media not ingested via the Media Browser, etc.).
  3. Out of memory (memory cache is full and needs to be cleared via rebooting or otherwise).

Therefore, please create a new post with specific details about your situation, computer, hard drives, GPU, RAM amount, and media type and we will try and diagnose your issue.

Thanks,

Kevin

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Explorer ,
May 14, 2016 May 14, 2016

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Kevin, I appreciate your input, but I'm not sure why the "fault" keeps getting dished back onto the consumer, assuming that we don't know what we're doing. I did not input a TIFF or a SAN. This issue happens repeatedly with my AVCHD files (which are very typical for your users that own Sony). Audio will usually input just fine. It'll even play for a while, then it may create a loop or just cut out completely. Once a path is recreated (by either putting the files on a different drive, or changing computers, or renaming the folders, etc) premiere will automatically re-map the path to those files and they problem will be solved, at least temporarily.


To continue to blame this on user error is frankly bad business practice on Adobe's end. This issue needs to be addressed. Thank you for listening.

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