Premiere Pro crashes every time I start a new project

New Here ,
Jun 01, 2022 Jun 01, 2022

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Every time I try to start new project my premiere pro crashes. I've followed all the tips to try and fix it yet nothing has worked. My driver is up to date, my software is up to date, and have reset my settings in premiere pro.

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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Hi there!

Sorry about the crash. Could you post your system details (OS, CPU, RAM, GPU)? Do you see any error codes or messages?

Also, let us know the version of Premiere Pro.

 

Thanks,

Kartika

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New Here ,
Jun 01, 2022 Jun 01, 2022

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No error code the program just closes. my Premiere Pro is v22.4ApplicationFrameHost_g0VjAq0NGc.png

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Adobe Community Professional ,
Jun 01, 2022 Jun 01, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

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Adobe Employee ,
Jun 06, 2022 Jun 06, 2022

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Thanks for the details. Could you check if there are any crash logs saved? https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-...

 

Let us know.

Kartika

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Adobe Community Professional ,
Jun 01, 2022 Jun 01, 2022

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Here are a few basic things to try:  make sure you have sufficient empty space on your startup drive (at least 20%) and at least 10% on all media drives.  As a troubleshooting step, you should create a new user account with administrator privileges and see if that helps.  You might also try disconnecting your system from the internet or network either by disconnecting the ethernet cable or turning off wifi.  Are you running any antivirus software?  If so, try turning it off.    

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