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Computer Specs:
Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz
RAM: 16.0 GB (15.8 GB usable)
System type: 64-bit Operating System, x64-based processor
Graphics Card: GeForce GTX 1660 Ti
Event:
While editing videos my pc will crash. Multiple times throughout the editing process. I will have nothing else running, just premiere pro and it will just crash the whole computer. I just don't understand why. This computer is definitely powerful enough to handle this application. This is also a fairly recent thing. Like within the past 4 months is when it really started happening a lot. Any help at all is greatly appreciated.
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Hi there,
Sorry for the crash and thanks for the detailed post. However, we need more information to troubleshoot the issue properly.
Here's what you could try:
Let us know the results.
Thanks,
Nishu
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Hello and thank you for the suggestions,
It does not crash with a particular project, it crashes on ALL projects. I don't see any crash reports from premier.
I updated my GPU driver and I reset preferences. It ended up crashing again the first time i tried editing again. The windows error code i get it
"VIDEO DXGKRNL FATAL ERROR"
Do you have any other suggestions on how to fix this. It ONLY happens when I use Premier Pro.
Thank you!
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UPDATE:
I ran command prompt as administrator and did the following:
sfc/scannow
I restarted my computer after this and it SEEMS to be a fix but i am going to update after more use, in case it crashes still.
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Sorry for the delayed response.
Glad to hear that you found a solution. Usually, it's the GPU driver that causes BSOD. If it happens again, try doing a clean installation of the GPU driver and installing OS updates.
Let us know if there are any other questions.
Thanks,
Nishu