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Premiere Pro crashes my laptop during editing

New Here ,
May 31, 2021 May 31, 2021

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Computer Specs:

Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz

RAM: 16.0 GB (15.8 GB usable)

System type: 64-bit Operating System, x64-based processor

Graphics Card: GeForce GTX 1660 Ti

 

Event:

While editing videos my pc will crash. Multiple times throughout the editing process. I will have nothing else running, just premiere pro and it will just crash the whole computer. I just don't understand why. This computer is definitely powerful enough to handle this application. This is also a fairly recent thing. Like within the past 4 months is when it really started happening a lot. Any help at all is greatly appreciated.

 

 

 

 

 

TOPICS
Crash, Error or problem, Freeze or hang

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Adobe Employee ,
May 31, 2021 May 31, 2021

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Hi there,

 

Sorry for the crash and thanks for the detailed post. However, we need more information to troubleshoot the issue properly.

Here's what you could try:

  1. Update your GPU diver to the latest from the manufacturer's website.
  2. Reset the preferences of Premiere Pro.

Let us know the results.

 

Thanks,

Nishu

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New Here ,
Jun 11, 2021 Jun 11, 2021

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Hello and thank you for the suggestions,

 

It does not crash with a particular project, it crashes on ALL projects. I don't see any crash reports from premier. 

I updated my GPU driver and I reset preferences. It ended up crashing again the first time i tried editing again. The windows error code i get it 
"VIDEO DXGKRNL FATAL ERROR"

Do you have any other suggestions on how to fix this. It ONLY happens when I use Premier Pro.

 

Thank you!

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New Here ,
Jun 16, 2021 Jun 16, 2021

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UPDATE:

 

I ran command prompt as administrator and did the following:

sfc/scannow

 

I restarted my computer after this and it SEEMS to be a fix but i am going to update after more use, in case it crashes still.

 

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Adobe Employee ,
Jun 18, 2021 Jun 18, 2021

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Sorry for the delayed response.

Glad to hear that you found a solution. Usually, it's the GPU driver that causes BSOD. If it happens again, try doing a clean installation of the GPU driver and installing OS updates.

Let us know if there are any other questions.

 

Thanks,

Nishu

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