Premiere Pro crashes on 'color' tab with 4 clips or more

[Sven Verbruci]

Hello there,

I've just built a new PC for running the Adobe suite and got started with PP right away since my laptop has become too slow.

System specs:

CPU: AMD Ryzen 7 2700x

Motherboard: Asus Crosshair VII X470

RAM: Corsair 2x 16GB 3200MHz

GPU: MSI RTX 2070 Gaming Z

SSD: Crucial MX500

OS: Windows 10 Pro

The problem:

Everyting works just fine (really quick and snappy) with 1 to 3 clips loaded in the libary. After I add a 4th clip to the libary, PP hangs as soon as I go the 'color' tab (the rest works just fine). Some functions like playback still work, but can't switch back to any other tabs, nor does the 'color' tab itself work anymore.

I tried:

Cleared the cache folders.

Switched to 'All panels' workspace.

Turning off CUDA acceleration.

Reinstall PP after I used the Adobe CC cleaner.

Reinstall Windows 10 with only updated GPU and morherboard drivers, used PP with default settings.

Nothings works so far and as far as I know, I've ran out of options. Please help.

[Sven Verbruci]

After further testing and searching, the problem seems to be some sort of memory leak. Task manager shows an excessive use of 21GB RAM when I've imported 4 small clips to a project. This happens with CC2019 and CC2018, where CC2017 works just fine regardless of the settings used. Is anyone familiar with this problem?

[excited_Genie16B8]

Are you actually using the Library, which is a specific feature of Premiere Pro, or are you just importing footage into a bin?

What camera was used to record the footage?

[Sven Verbruci]

Thanks for you reply. I use the Assembly tab -> Media browser (not libary) to import files. I mixed up terms here. The files I use are *.mp4 4K 60mpbs files from the DJI Mavic Pro.

All functions work just fine, until I go to the 'color' tab when 4 files or more are imported. PP doesn't hang completely as I can still play the content from the timeline. I just can't select anything else. This applies to CC 2019 and CC 2018. CC 2017 has no problems.

[R Neil Haugen]

They seem to have just dropped a new update, with among other things ProRes encoding for Pc's ... nifty ...

Does that new release fix the issue for you?

Neil

[Sven Verbruci]

I installed the update and for my problem it did nothing. I discovered something else instead. The problem only occurs when I run PP in a maximized or near maximized window. As soon as the window size drops below 90% (approx) the problem is gone and everything works just fine. It's getting freaky now...

[R Neil Haugen]

That size thing is freaky ... huh. Do you have your monitor scaled to anything other than 100%?

Neil

[Sven Verbruci]

So the issue has been resolved (not with DaVinci). After some further troubleshooting I ended up in the property screen of the desktop shortcut. All I had to do was to switch on 'disable fullscreen optimizations' to get rid of the problem!

[Wes Howell]

Thanks for the info and update, Sven,

Good investigative work.  Will keep an eye on this and will do some more investigation on my side.

[excited_Genie16B8]

OK.

My first thought is as Neil suggests.  Upgrade to 13.0.2, see if that helps.  Report back.

[Sven Verbruci]

You probably missed it, but my last reply began with;

I installed the update and for my problem it did nothing.

Can happen ofcourse 🙂 Still stuck though!

[Wes Howell]

Hi Sven,

Does this only occur with the DJI files?   Are other formats performing as expected?

Are you able or interested in sharing those 4 files?