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Premiere pro crashes upon opening the app

New Here ,
Sep 05, 2023 Sep 05, 2023

I need help. I just downloaded premiere pro, but whenever I try to open it, the splash screen appears, but as soon as it dissappears, premiere pro doesn't open. What do I do?!?!

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Adobe Employee ,
Sep 06, 2023 Sep 06, 2023

Hey Eli,

This shouldn't be happening. I have moved this thread to the Discussions section for troubleshooting purposes. Could you let us know which version of Premiere Pro you're currently using? Please also let us know if you have any previously installed plugins. We're here to help!


Thanks,

Ishan

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

Yes, some info on your hardware also. Mac/PC, etc...

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Community Expert ,
Sep 06, 2023 Sep 06, 2023
LATEST

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

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