Premiere Pro crashes when audio output is changed

New Here ,
Jul 16, 2022 Jul 16, 2022

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Hi.

 

This is a consistent problem for months now. I always send feedback when this crash happens and it seems like Adobe is doing nothing about it.

 

Whenever I'm in a project and I change the audio output on Windows, Premiere just crashes. This did not happen in last years's version. It's very very frustrating. Now I have to ALWAYS close premiere before changing output on Windows.

TOPICS
Crash , Error or problem , Freeze or hang , Performance

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Adobe Community Professional ,
Jul 16, 2022 Jul 16, 2022

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I can't reproduce that on either my PC desktop or laptop.

 

What is your hardware, and what audio sources are you changing?

 

And do you have an actual sound card? Sometimes they have extry "helpers" they install that cause fits with Premiere.

 

Neil

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New Here ,
Jul 16, 2022 Jul 16, 2022

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I'm using an Acer Nitro 5 (AMD Ryzen 5 5800H 8-core CPU, 32GB RAM, RTX 3060 6GB)

 

I'm switching to and from the headphones of the laptop to a USB speaker. Sometimes it won't crash but when I preview the timeline, the audio plays but the video won't. Basically, whenever I switch audio outputs, it either crashes or become unusable, thus me resorting to restarting the project/application.

I'm 90% sure it's not the hardware 'cause this also happens on my desktop PC. I've already tried reinstalling Premiere. This laptop that I use is fairly new so when I freshly installed Premiere on it, the same problem I had on the desktop also happened on this laptop. 

 

Thanks for responding btw.

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Adobe Community Professional ,
Jul 16, 2022 Jul 16, 2022

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Sometimes setting the 'default input' to none helps with audio hardware problems. Is that the setting you're using?

 

Neil

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Adobe Community Professional ,
Jul 16, 2022 Jul 16, 2022

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It's working OK here also.

Win11 21H2, PP 22.5

Look also for other 'extra's' as Neil mentioned. Like HUD software, fan control software, anything that might be running specific to your setup / machine, that the vast majority of users might not have.

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Adobe Community Professional ,
Jul 16, 2022 Jul 16, 2022

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Same as Neil, I switch audio hardware all the time and not a single crash. (Windows 10)

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Adobe Community Professional ,
Jul 16, 2022 Jul 16, 2022

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Maybe something like this also. I use one:

https://www.amazon.com/gp/product/B015E5UI8Y?smid=ATVPDKIKX0DER&psc=1

 

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