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Premiere Pro crashes when cutting a speech-enhanced audio clip

Explorer ,
Apr 11, 2024 Apr 11, 2024

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The programs crashes (freezes and has to be quit through task manager) when I cut an audio-enhanced clip, whether the audio clip is linked to a video clip or not.

 

1. Enhance a clip with Essential sound enhance (dialoque)

2. Cut the audio clip with the scissors tool

3. Freeze

 

I have Supertone Clear installed but not in use in any of these cases. 

 

Premiere Pro 2024, Windows 11 Home (23H2), 13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz, 16GB RAM

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correct answers 1 Pinned Reply

Adobe Employee , Aug 19, 2024 Aug 19, 2024

Thanks for providing his information, @khkannisto. Please provide any further details if you have time. For example, what media are you using? See, How do I write a bug report?

 

I hope the team will engage with this report shortly. Sorry for the delay.

 

Thanks,
Kevin

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Explorer ,
Apr 11, 2024 Apr 11, 2024

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It is definitely due to the enhance effect: Premiere does not freeze if I turn off enhance before cutting and then turn it back on after.

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Community Expert ,
Apr 11, 2024 Apr 11, 2024

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Hola buenos días, yo creo que deberías eliminar tu cache de medios, quizás haya algo allí que esté generando el error. luego reinicia el programa; espero te sirva de ayuda.
Me pasó algo similar hace algún tiempo.

Saludos cordiales

Harold Silva B.

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Participant ,
Apr 15, 2024 Apr 15, 2024

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My theory is this is an intel mac issue. I have never been able to recreate this issue on an M series mac.

-- Current system (May 2024): MacBook Pro 16-inch, 2021 Apple M1 Max 64 GB RAM macOS 14.5 (23F79) | Premiere Pro 24.5.0 (build 57)

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Adobe Employee ,
Sep 25, 2024 Sep 25, 2024

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LATEST

You're right, @david.parke, that is an issue that is now fixed in macOS 15. The OP, however, is a PC user.

 

Cheers,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Community Expert ,
Apr 15, 2024 Apr 15, 2024

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Assuming you're happy with the results of the Enhance Audio, right-click the enhanced audio in the Timeline and choose Render and Replace.  This writes a WAV file to disc.  The resulting file will have " Audio Extracted" appended to the filename.

If you've run Transcribe on the original audio, you'll have to run that again.

 

If needed, you can right-click again and choose Restore Unrendered later.

 

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Adobe Employee ,
Aug 19, 2024 Aug 19, 2024

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Hello @david.parke,

It is primarily a macOS-based problem, yes, see: https://community.adobe.com/t5/premiere-pro-bugs/known-issue-crash-w-enhance-speech-on-macs-with-amd...

 

PC users might be experiencing a similar bug, so let's leave this bug open for those folks. I apologize for this problem.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Adobe Employee ,
Aug 19, 2024 Aug 19, 2024

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Thanks for providing his information, @khkannisto. Please provide any further details if you have time. For example, what media are you using? See, How do I write a bug report?

 

I hope the team will engage with this report shortly. Sorry for the delay.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Adobe Employee ,
Sep 03, 2024 Sep 03, 2024

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Hi @khkannisto,

We have not heard back from you yet. Are you still seeing this issue? I'll move this report to the "Discussions" forum for further troubleshooting while we await your response.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Adobe Employee ,
Sep 25, 2024 Sep 25, 2024

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Are you still having this issue, @khkannisto?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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