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Premiere Pro Crashes when pressing file button

New Here ,
Nov 16, 2022 Nov 16, 2022

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Okay, so here is the problem:
Premier works fine, I can import, edit and play videos. I can even export videos. I can do everything, but whenever I edit or import anything in the timeline and click 'File' on the top bar, it freezes the entire software and crashes.


This also happens if I don't even try to edit or add anything to the sequence and press 'Edit' and 'Preferences'
This has made it difficult e for me to get my work done.  

I have tried:
Updating to the latest version of Premier Pro
Uninstalling and Reinstalling Premier Pro with reset preferences
Checking my Graphics Drivers and Windows 10 version is up to date.

The only temporary workaround I have worked out is pressing Ctrl_M and Ctrl_S for saving and exporting my work BUT I would prefer to not have this problem. it isn't great having the risk of falling to habit and losing work by pressing 'File' or having half the functions of Premier unusable because I can't access that particular menu. I can't even edit Premieres settings.

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Crash , Error or problem , Freeze or hang

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correct answers 2 Correct answers

Community Expert , Dec 14, 2022 Dec 14, 2022
quote

BTW using version 527.56


By @Sean27296777rzu8

 

Do a clean installation of the 517.40 Studio Driver (NOT the Game Driver)

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Community Expert , Dec 17, 2022 Dec 17, 2022
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how do I specify an earlier version of the driver?


By @Sean27296777rzu8

 

Go here:

https://www.nvidia.com/en-us/geforce/drivers/

and choose your video card.

Download the driver, open the file,  and after checking Custom, choose Clean installation.

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Try creating a new project and import the old one into it.

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New Here ,
Nov 24, 2022 Nov 24, 2022

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Its doing this in new projects and old. New projects still have the exact same problem

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Community Expert ,
Nov 25, 2022 Nov 25, 2022

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New Here ,
Nov 27, 2022 Nov 27, 2022

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No. Also something else I noticed is that Windows freezes up during the bug as well until I Ctrl+Alt+Delete the task manager tab to shut down the software

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Community Expert ,
Nov 27, 2022 Nov 27, 2022

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Try the Cleaner Tool.

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New Here ,
Dec 01, 2022 Dec 01, 2022

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Hello,

 

I have the exact same problem OP does, and ran the cleaner tool, however that didn't fix the issue.

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New Here ,
Dec 11, 2022 Dec 11, 2022

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No it didn't work

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Participant ,
Dec 13, 2022 Dec 13, 2022

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I'm assuming you have a Nvidia GPU. If not, you can disregard this reply.

 

Have you tried downgrading the Nvidia studio driver to version 517.XX (clean install)?

 

There have been a lot of issues with the recent Nvidia drivers.

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New Here ,
Dec 13, 2022 Dec 13, 2022

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I do have a Nvidia GPU, I will give that a shot

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New Here ,
Dec 13, 2022 Dec 13, 2022

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I have tried reinstalling the drivers with a clean install. I've tried the Gaming drivers without a clean install and tried express installing the studio driver before clean installing that and non of that worked

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New Here ,
Dec 13, 2022 Dec 13, 2022

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BTW using version 527.56

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Community Expert ,
Dec 14, 2022 Dec 14, 2022

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quote

BTW using version 527.56


By @Sean27296777rzu8

 

Do a clean installation of the 517.40 Studio Driver (NOT the Game Driver)

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New Here ,
Dec 14, 2022 Dec 14, 2022

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I have a 980TI which doesn't support studio drivers, is there a game driver that would work?

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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Premiere Pro sometimes will not behave well with the Studio drivers.

You may want to try rolling back to an earlier version of Premiere Pro.

 

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New Here ,
Dec 17, 2022 Dec 17, 2022

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how do I specify an earlier version of the driver?

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Community Expert ,
Dec 17, 2022 Dec 17, 2022

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quote

how do I specify an earlier version of the driver?


By @Sean27296777rzu8

 

Go here:

https://www.nvidia.com/en-us/geforce/drivers/

and choose your video card.

Download the driver, open the file,  and after checking Custom, choose Clean installation.

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New Here ,
Dec 18, 2022 Dec 18, 2022

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that worked

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Will there be an update to fix this crash? I ran into this expact issue and downgrading to 517.40 solved the problem for me, but I use my computer for more than just Premiere Pro and ideally would like to be using the latest graphics drivers.

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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LATEST

The 528.24 Studio Driver has bug fixes:
https://www.nvidia.com/Download/driverResults.aspx/198730/en-us/
Do a Clean Installation (choose Custom).

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