Premiere Pro crashes when stretching/squeezing timeline

New Here ,
Mar 06, 2022 Mar 06, 2022

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Hi there!

 

Having a very frustrating issue with Premiere Pro 22.2. We have a project and it is constantly crashing the app, almost instantainoulsy when stretching or squeezing (or just draging and moving left or right) the timeline or using the Wrench Icon to change playback settings. Playback itself seems to be working fine. We are on Windows 11 Pro. Also it seems like it does that when it shows only certain clips in the timeline (like when it's trying to load clip thumbnail but can't be sure about that). This certain media are 1080p H264 QuickTime proxy files.

 

What we have tried so far:

- Reinstalled Premiere

- Installed older version of Premeire

- Reinstalled GPU drivers

- Installed (fresh install) of Nvidia Studio Drivers

- Checked if WIndows is up to date

- Ran source materials from different location

- Ran Creative Cloud Cleaner Tool

- Made a fresh project and imported the old one

 

Nothing above made any difference.

 

Attaching the Crash report bellow.

 

Any ideas?

TOPICS
Crash , Error or problem , User interface or workspaces

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Adobe Employee ,
Mar 06, 2022 Mar 06, 2022

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Hi there,

 

We're sorry to hear about this. Have you connected any secondary display to your system? If so, have you tried disconnecting the secondary display & running Premiere Pro only on the Primary monitor to check if it's working properly?

 

Thanks,

Sumeet

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New Here ,
Mar 06, 2022 Mar 06, 2022

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Well, there was NDI output enabled, but it has also been turned off and there has been no difference. No other monitor connected at the moment, just the single 4K one thourgh displayport. Sometimes we would use a 2nd one, but not now.

 

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New Here ,
Mar 06, 2022 Mar 06, 2022

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Another thing that shows up now: So, if the timeline layers are vertically squeezed enough not to generate thumbnails of the clips then it certainly looks like everything is wotking and we can stretch or squeeye or move through the timeline. 

 

As soon as there would be enough vertical zoom on the layer to display the thumbnails, things go haywire.

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