Premiere Pro Crashes when using Portuguese Subtitles / Transcription (M1 Macbook Pro, 13-inch)

Community Beginner ,
Apr 04, 2022 Apr 04, 2022

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Well I'm on a rush with some projects and the transcription used to work just fine but know I don't know why, whenever I use the transcription (Portuguese) and generate the captions for my project, it crashes after 30 seconds or so, usually when editing the captions, using bold letters, changing colors, etc.

 

However the major boomer is that it crashes in a way that I lose the project permanently, so right now my workaround was to export all my work-in-progress before generating the captions and pray so PP doesn't crash when I decide to put the subtitles.

Can you guys help me please?

HW: M1 MacBook Pro, 13 inch, 8GB. At least 250GB free disk space.

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Community Beginner , Apr 04, 2022 Apr 04, 2022
I may have found the solution. I don't think it's RAM related, the machine has been pretty snappy all across the board with the Creative Cloud apps I use (PS, LR, PP). The video files are Sony's a6400 4k 100MBps at 30 fps or 24 fps. I was using version 22.2 (2022) and decided to uninstall and downgrade to 15.4.1 (2021, also M1 enabled). So far, it seems to have solved the problem, but I do feel 22.2 was a little bit faster transcribing the sequence tho. Maybe we will get a fix in some time? So...

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Adobe Employee ,
Apr 04, 2022 Apr 04, 2022

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Sounds weird, helioarri. It may have something to do with your machine only having 8 GB RAM. Is this a 4K sequence? May we have more info on the source media and sequence settings? Thanks for letting us know.

 

Hope to help!
Kevin

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Community Beginner ,
Apr 04, 2022 Apr 04, 2022

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I may have found the solution.

I don't think it's RAM related, the machine has been pretty snappy all across the board with the Creative Cloud apps I use (PS, LR, PP).
The video files are Sony's a6400 4k 100MBps at 30 fps or 24 fps.

I was using version 22.2 (2022) and decided to uninstall and downgrade to 15.4.1 (2021, also M1 enabled). So far, it seems to have solved the problem, but I do feel 22.2 was a little bit faster transcribing the sequence tho.

 

Maybe we will get a fix in some time? So far, everything good with 15.4.1

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Adobe Employee ,
Apr 05, 2022 Apr 05, 2022

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Hi helloarri,

Yes, others have said that 15.4 is more performant with 10-bit 4K 4:2:0 files. Super sorry about that! Engineering indicates that the issue is resolved in the Beta. Can you test it out there? I hope it works so that we can look forward to better performance in an upcoming version. Let me know if you have time to test it out.

 

Thanks,

Kevin

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Community Beginner ,
Apr 05, 2022 Apr 05, 2022

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I'll take some time tonight to test the beta with some 4K footage from the same camera and will come back with the results.

Thanks for taking the time to reply me, Kevin. Have a nice week.

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Community Beginner ,
Apr 05, 2022 Apr 05, 2022

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Hi Kevin, tested the beta and unfortunately had the same problem. SS attached below.

 

Whenever I begin to set the closed captions, change colors, bold, positioning, etc -> crash.

 

I can't tell exactly what it is, but this time happened when I tried to save and copy the caption style to all captions generated.

Gonna still use the 15.4.1 for a while. Let me know if I can help somehow.

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Adobe Employee ,
Apr 06, 2022 Apr 06, 2022

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helioarri,

Thanks for trying it out and reporting back. That is disappointing. I think the team is looking for specific examples of footage and project files showing such errors. It would be great if you could PM me a link that I could share with them with a basic project and media (1 clip is OK). I hope I can assist.

 

Thanks,
Kevin

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