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Premiere Pro crashes while loading previews (BSOD Video memory management internal)

Explorer ,
Dec 21, 2022 Dec 21, 2022

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Hello, the system always crashes while loading previews of individual clips, into a blue screen - BSOD Video memory management internal - whether the clips are loaded in the import dialog, in the project window, or already inserted in the timeline. This is about 200 8bit FHD + 4K video shots from EOS R and EOS RP cameras.

 

Laptop: XPS 15 9570

GPU: GeForce GTX 1050 Ti with Max-Q Design
Internal graphics: Intel UHD Graphics 630

 

I have the latest drivers installed, I also tried older versions of drivers, uninstalling through DDU, but nothing helped. I am sending the dmp file from Bluescreen View in the attachment. The laptop's hardware was cleaned a few days ago and the graphics were tested with benchmarks.


Any advice please. I did not find a solution to a similar problem on the forum here. thank you very much

 

Finally, I would like to add that I regret the time I spent studying Premiere Pro. This is a very problematic software that has been frustrating me for a long time with crashes and all sorts of problems. It forces me to constantly deal with bug fixes instead of focusing on the creative process..

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Crash , Hardware or GPU , Import

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Community Expert ,
Dec 21, 2022 Dec 21, 2022

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Try a clean installation of the 517.40 Studio Driver (NOT the Game Driver)

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Explorer ,
Dec 21, 2022 Dec 21, 2022

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I tried this at first, it didn't help.

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Adobe Employee ,
Dec 21, 2022 Dec 21, 2022

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Hello, pm,

Sorry for the negative experience. I do not know the precise specs of your computer. Can you check the Help > System Compatibility Report to check the driver status of the iGPU? In some cases, that iGPU won't allow the discrete GPU normal Quick Sync functionality.

 

On the System Compatibility Report: https://www.intel.com/content/www/us/en/support/articles/000058951/graphics.html

From Adobe Expert on the topic: https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-no-longer-supports-intel-uhd-63...

 

Before editing, you can avoid frustration, buggy behavior, and unnecessary crashing by optimizing 4K H.264 footage to ProRes or ProRes LT (or ProRes Proxy proxies). You'll have better performance with even a modest laptop. However, you need to be ready for much larger file sizes during the edit session. You can delete them after your project is complete. Let me know if I can help you design a better workflow to get your creative flow back on track.

 

Thanks,
Kevin

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Explorer ,
Dec 22, 2022 Dec 22, 2022

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Kevin, thanks for the quick reply. The System Compatibility Report shows no conflicts. I have attached more detailed specifications of the notebook. 

 

I forgot to add the problem of creating a proxy in Media Encoder. Here, during creation (by coding with the CUDA method), the coding ends with an error message.

 

 

Export error
Error compiling movie.

Accelerated renderer error

Unable to create snapshot.

Component: H.264 type Exporter
Error code: -1609629690

 

In the case of Software Encoding, the encoding process ends up generating a 24b file.

I wondered if there was a problem with the corrupted files, but they can all be played back without a problem.

 

Thank you very much for your answer

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Adobe Employee ,
Dec 22, 2022 Dec 22, 2022

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Hey, Happy Holidays, pm. 

Your system looks good. Your dmp file shows that you probably need to reinstall Windows runtimes. Check out a link to fix that here. Let us know if that works for you.

 

If not, it does sound GPU related.

 

Your drivers are: 

Intel Driver version 27.20.100.9664

NVIDIA Driver version 527.56

 

Adobe engineering will be shutting down shortly for the holidays. I apologize for any delays in assistance.

 

Thanks,
Kevin

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Explorer ,
Dec 23, 2022 Dec 23, 2022

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Thank you for answer,

I've also tried deleting preferences (located in C:\Users\[username]\Documents\Adobe\Premiere Pro\23.0) and letting Premiere Pro generate new files, but that didn't help

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Advisor ,
Dec 23, 2022 Dec 23, 2022

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It is necessary to update the Win system to the latest update for today and install the latest Nvidia Studio driver. I had a BSOD bug bothering me on two previously released Microsoft and Nvidia updates. It's stable now.

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Explorer ,
Jan 07, 2023 Jan 07, 2023

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I check the updates of the drivers and system practically every day. The last few days BSOD did not appear while working on other projects, however today BSOD appeared again while loading previews in one of the bins in the project. NVIDIA Studio Driver version: 528.02

 

It seems endless to me.

 

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Advisor ,
Jan 08, 2023 Jan 08, 2023

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Then my advice to you is to install a utility from the Microsoft website called Intel Driver Support Assistant and update all drivers. There was a question that the reason is the wifi and bluetooth driver.

Sign up as soon as you do everything and test it.

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Explorer ,
Jan 08, 2023 Jan 08, 2023

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Děkuji. Pomocí nástroje jsem ovladače aktualizoval, notebook restartoval a problém stále přetrvává..

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Advisor ,
Jan 08, 2023 Jan 08, 2023

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Have you changed the Bios settings? Sometimes it helps to reset to factory settings

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Explorer ,
Jan 08, 2023 Jan 08, 2023

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I have now reset the bios settings. No result, problem persists.

 

I was working about 2 hrs in project and now bsod appears everytime project previews are loading (about 15 sec after program starts)

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Advisor ,
Jan 12, 2023 Jan 12, 2023

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why do you still have this situation? The BSOD bug has been fixed with Windows updates, Wifi drivers and Bluetooth modules. In addition, NVidia drivers have been updated. Try using an Adobe product on another workstation. If possible, try to completely reinstall the system, having previously saved the projects in a safe place (disk). Contact Adobe Support.

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Explorer ,
Jan 15, 2023 Jan 15, 2023

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Yes, the problem still persists despite all driver updates (Windows Update, nVidia GeForce, Intel Driver Support Assistant). The laptop was reinstalled a few months back. No other application causes BSOD. I've also reset all settings in nVidia control panel..

 

I am attaching a recording of the last event in the attachment

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Explorer ,
Jan 22, 2023 Jan 22, 2023

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LATEST

Can someone please help? The problem still persists, the program is practically unusable.

 

Thank you very much!

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