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Premiere pro crashes with mp4 video

New Here ,
Aug 05, 2021 Aug 05, 2021

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I am having a problem where premiere is crashing in the middle of work on a mp4 video 

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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Adobe Community Professional ,
Aug 05, 2021 Aug 05, 2021

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MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view
- post your information IN your message, not as an attachment that someone would have to download
.
Does your video use a Variable Frame Rate? See https://community.adobe.com/t5/Premiere-Pro/Variable-frame-rate-video-with-Premiere-Pro/td-p/4601935
If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

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Adobe Employee ,
Aug 06, 2021 Aug 06, 2021

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Hi defaultg7dd14bs7kuk!

Sorry for the trouble. Can you provide the following information?

  • Are you getting any error codes or messages?
  • What are your system details (OS, CPU, RAM, GPU)?

 

Let us know.

Thanks,

Kartika

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