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Premiere Pro crashing on launch

New Here ,
Oct 11, 2023 Oct 11, 2023

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Since a few days ago, Premiere Pro has been crashing on launch. It opens to the splash page and then crashes before the full program opens. The specific process it crashes on changes every time. After about 10 seconds, the Error Report window appears, and when I close that window it closes the program. All other processes run completely fine during this time.

 

What I've tried so far:

 

  • Installed latest Windows update
  • Installed latest graphics driver (NVIDIA Studio Driver 537.58)
  • Updated Creative Cloud
  • Uninstalled and reinstalled Premiere Pro (3 times)
  • Updated Premiere Pro (to Premiere Pro 2024 when it became available - issues started before update)
  • Installed previous version of Premiere Pro
  • Cleared media cache
  • Reset preferences
  • Reset plugin loading cache
  • Disabled third-party plugins on launch
  • Moved plugins from their folder on C:
  • Uninstalled any apps I'd installed since Premiere Pro last worked (EA app and Sims 4 if that's helpful)

 

I've also reinstalled (and now updated) After Effects to make sure none of the plug-ins were causing issues there.

 

Not sure what else to do other than take it to a computer repair shop but wanted to post here first to see if anyone had a solution.

 

My computer specs:


Dell XPS 17 9710

NVIDIA GeForce RTX 3060

Processor 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
Installed RAM 64.0 GB (63.7 GB usable)
System type 64-bit operating system, x64-based processor

Edition Windows 11 Home
Version 22H2

 

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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@Manon231187626723 That's very strange, thank you for being so thorough. When it crashes, do you get a dialog to submit your crash to Adobe? If so can you please include your email in the email field and let me know which email that is? I can then search our database for it and maybe learn more from your crash log. Feel free to DM me here on the forums.

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New Here ,
Jan 08, 2024 Jan 08, 2024

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Same thing is happening to me. I usually run Premiere Pro 2024 on Mac, and it´s mostly perfect, but on Windows 11 is a real nightmare! Only old version 2023 runs 80 percent of the time, but newer files are not compatible. I am desperate.

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New Here ,
Oct 12, 2023 Oct 12, 2023

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I've sent you a DM with my email

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New Here ,
Oct 13, 2023 Oct 13, 2023

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Hello! Just woke up with the automatic update to Pr 2024 already done and it keeps crashing while i'm working. after about 1-2 mins, it just suddenly closes. Never got any problem with it, but i guess it needs another update.

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Explorer ,
Oct 13, 2023 Oct 13, 2023

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same here, crashing and giving me error codes i never had before with premiere. cant work on any project because i jsut crashes without a crash report or freezes my whole computer.

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Participant ,
Oct 13, 2023 Oct 13, 2023

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I am crashing like CRAZY. It crashes upon opening. It crashes when I'm in the middle of export settings to AME, it crashes if I click on a clip segment to edit the effects. It crashes when I click on a dialogue segment to edit the text. It crashes if I look at it funny. It crashes if I sing it's praises. It crashes before I even turn on my computer. It's now literally the most unstable program I've ever used.

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New Here ,
Oct 15, 2023 Oct 15, 2023

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Same here. I have to restart my computer just to export 15 sec o footage. Haven't been able to get any work completed since I updated the software. At first I thought it was my computer and tried everything, but it's only Premiere Pro. Help!

 

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Explorer ,
Oct 16, 2023 Oct 16, 2023

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i dont know what they did but they broke premiere pro. when it happend to me right after the update i thought im alone with that problem because there wasnt many community posts by the time, but now, the entire forum is full with posts that premiere pro simply isnt working anymore. one of my client thought i was lying and that i just said it because i wasnt done with the project in time but it turned out that even many of my videographer colleagues in my city having the same problem. i was working on a biiig wedding project for 3 weeks with 400gb of 4k clog 3 footage. turns out that the enitre project is broken now since the update, my whole computer freezes as soon as i open the project. 3 weeks of work are gone now. i never ever had any issues with premiere pro until this update. please adobe support, you cant blame it anymore on our systems or something. its simply your fault.

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New Here ,
Oct 17, 2023 Oct 17, 2023

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By now I have taken the entire PC apart and put it back together. The only thing that gets the thing to run again after a crash is by pressing the reset button. this only happens when using Premiere Pro. I am sort of on a deadline here and it is rather frustrating. Any new solutions apart from the cleaner tool?

 

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Participant ,
Oct 17, 2023 Oct 17, 2023

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I switched to DaVinci Resolve. It's a bit less buggy than premiere and not quite as intuitive in some ways but it hasn't crashed once and it's waaaaaaaaaaay better with color grading. One time payment of $300, no subscription. 

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Adobe Employee ,
Oct 13, 2023 Oct 13, 2023

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Moving it to Discussions

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Community Expert ,
Oct 16, 2023 Oct 16, 2023

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Explorer ,
Dec 19, 2023 Dec 19, 2023

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Has anyone figured this out?  I see no resolution to this issue and I'm crashing so much, I can't work.  I can't export, I crash after working for alike ten mintues.  I've reboot my computer like 18 times today.  HELP.

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New Here ,
Feb 27, 2024 Feb 27, 2024

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Disable Graphics Driver

Maybe it sounds weird, but this is a working fix and numerous users claim it is the one that resolves their crashing and freezing error on Premiere Pro.

Here is the process to disable your Graphics Driver on Windows:

  • Right-click on the Windows icon.
  • Choose Device Manager.
     

     

  • Expand Display adapters.
  • Right-click on your Graphics Card.
  • Select Disable device.
     
  • Click on Yes when prompted.
  • Relaunch your project on Adobe.

Although this procedure seems insufficient, it can solve your crash issue. And when your Premiere Pro starts to work like a charm, you can Enable the Graphics Card once again by navigating through the reverse process.

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New Here ,
Mar 21, 2024 Mar 21, 2024

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This worked for me, thanks so much!

 

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New Here ,
Apr 13, 2024 Apr 13, 2024

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This didn't work for me. Premiere Pro just freezes randomly and turns off. 
Very frustrated...has anyone found a proper solution? 

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Adobe Employee ,
Apr 15, 2024 Apr 15, 2024

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Hi there!

Sorry about the trouble. Can you share your system details (OS, CPU, RAM, GPU)? Could you share more details on what's happening? Does it happen while doing specific? 

 

Let us know.

Thanks,

KR

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New Here ,
Apr 24, 2024 Apr 24, 2024

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LATEST

This is literally an ongoing problem for me- anybody found a proper solution? I'm on a deadline

 

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