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Premiere pro crashing when exporting Imac pro Ventura

New Here ,
Dec 15, 2022 Dec 15, 2022

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When exporting any project that has even a bit of graphics, my IMac Pro just compleetly shuts down. It will get roughly half way and fans will go from off to full blast then black.

 

Adobe Premiere version - 23.1.0 (build 86)

Operating system - macOS 13.0.1 (22A400)

CPU - 2.3 GHz 18-Core Intel Xeon W

GPU - Radeon Pro Vega 64X 16 GB

RAM - 64 GB 2666 MHz DDR4

Hard Drive - 18TB ExFAT connected via USB-C

Video Format - no camera footage is used but editing mode is HDV 1080 if that helps

Workflow Details - file with multiple nested sequences, same project gets edited monthly and change to text and such

Steps to reproduce - well export video but I dont know what else, hardly any other videos export without the crash, its has been only since I updated to the new version of premire and macOS (i updated them at the same time) and for whatever reason they dont work together?

Expected result - the video gets half way then everything crashes, the video should fully export

Actual result - full and total crash of mc and have to wait several minutes to boot back up.

 

TOPICS
Crash , Export

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correct answers 1 Pinned Reply

Adobe Employee , Mar 18, 2024 Mar 18, 2024

Hi @brian.seay,

I read your report. Sorry that it took this long to respond. I believe this bug was fixed several versions ago. Please tell the devs if you are still having the problem with a follow-up message. I hope you are now free of this problem.

 

Thanks,
Kevin

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hi @brian.seay,

I read your report. Sorry that it took this long to respond. I believe this bug was fixed several versions ago. Please tell the devs if you are still having the problem with a follow-up message. I hope you are now free of this problem.

 

Thanks,
Kevin

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