• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Premiere Pro Crashing

Community Beginner ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

Premiere Pro randomly crashing and closing. No error message displayed from Premiere prior to application being force closed by Windows. Event Viewer details for application error and PC/graphics driver details below.

 

System Information

OS: Windows 10 Pro 10.0.19042
PC: Dell XPS 15 9500
CPU: i9-10885H 2.40GHz

Graphics:

       Intel UHD 27.20.100.9749

      NVIDIA Geforce GTX 1650 Ti 30.0.14.7212

 


Application Error
Faulting application name: Adobe Premiere Pro.exe, version: 15.4.1.6, time stamp: 0x610dd418
Faulting module name: igdrcl64.dll, version: 23.20.100.9749, time stamp: 0x60d4cf8f
Exception code: 0xc0000409
Fault offset: 0x00000000002a9ea9
Faulting process id: 0x5e2c
Faulting application start time: 0x01d7c772cda48725
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2021\Adobe Premiere Pro.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_cf2a6988eeddf859\igdrcl64.dll
Report Id: e3f06132-3ba6-4dec-a571-9f5500967c04
Faulting package full name:
Faulting package-relative application ID:

TOPICS
Crash , Error or problem , Freeze or hang , Hardware or GPU , Performance

Views

1.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Oct 25, 2021 Oct 25, 2021

Intel Graphics ad all other drivers are up to date. I believe it was an issue with the render settings being set to OpenCL instead of CUDA

Votes

Translate

Translate
Community Beginner ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

It is an issue with Premiere and igdrcl64.dll, which is part of the Intel UHD Graphics Driver 23.20.100.9749.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 22, 2021 Oct 22, 2021

Copy link to clipboard

Copied

Try updating the Intel graphics.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

LATEST

Intel Graphics ad all other drivers are up to date. I believe it was an issue with the render settings being set to OpenCL instead of CUDA

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines