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I started a Premiere Pro project in March and attempted to complete it over the last few days, however, the programme seemed to crash (not responding); after continuing through by re-starting the programme completed the project. Now I'm trying to export the file as a media (MP4) file and is doing the same [not responding]. NB: There appears to be no logic to when it crashes sometimes 30%, sometimes 55%, sometimes 77%!
Any ideas how i can fix this; as incredibly frustrating and never happened before with previous versions.
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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...
If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...
If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html
If that doesn't work, try Preferences > Audio Hardware and set Input to None.
If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)
If that doesn't work, try creating a new project and import the old one into it.
Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...
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Please give us system specs.
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Thanks - is this what you need?
- 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 1.80 GHz
- 16.0 GB (15.7 GB usable)
- 64-bit operating system, x64-based processor
- Windows 10 Pro
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What graphics card?
Which graphics driver?
What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?
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What graphics card? Intel(R) Iris(R) Xe Graphics
Which graphics driver? Intel(R) Iris(R) Xe Graphics Family = Total Graphics Memory 8181 MB / Dedicated Video Memory 128MB
What are the hard drives (how many, what kind, what is on each, what capacity, and how full)? One hard drive with 301 GB free [capacity 471GB] and One terrabite hard drive with 700 GB free.
I hope that I have covered everything?