I started a Premiere Pro project in March and attempted to complete it over the last few days, however, the programme seemed to crash (not responding); after continuing through by re-starting the programme completed the project. Now I'm trying to export the file as a media (MP4) file and is doing the same [not responding]. NB: There appears to be no logic to when it crashes sometimes 30%, sometimes 55%, sometimes 77%!
Any ideas how i can fix this; as incredibly frustrating and never happened before with previous versions.
Delete the Media Cache and Media Cache files:
If that doesn't work, try resetting the preferences:
If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
If that doesn't work, try Preferences > Audio Hardware and set Input to None.
If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)
If that doesn't work, try creating a new project and import the old one into it.
Also, please help us help you:
Please give us system specs.
Thanks - is this what you need?
- 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 1.80 GHz
- 16.0 GB (15.7 GB usable)
- 64-bit operating system, x64-based processor
- Windows 10 Pro
What graphics card?
Which graphics driver?
What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?
What graphics card? Intel(R) Iris(R) Xe Graphics
Which graphics driver? Intel(R) Iris(R) Xe Graphics Family = Total Graphics Memory 8181 MB / Dedicated Video Memory 128MB
What are the hard drives (how many, what kind, what is on each, what capacity, and how full)? One hard drive with 301 GB free [capacity 471GB] and One terrabite hard drive with 700 GB free.
I hope that I have covered everything?