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Premiere Pro Crashing

New Here ,
Nov 14, 2021 Nov 14, 2021

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I started a Premiere Pro project in March and attempted to complete it over the last few days, however, the programme seemed to crash (not responding); after continuing through by re-starting the programme completed the project. Now I'm trying to export the file as a media (MP4) file and is doing the same [not responding]. NB: There appears to be no logic to when it crashes sometimes 30%, sometimes 55%, sometimes 77%!

 

Any ideas how i can fix this; as incredibly frustrating and never happened before with previous versions.

TOPICS
Crash, Editing, Freeze or hang

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Adobe Community Professional ,
Nov 14, 2021 Nov 14, 2021

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Adobe Community Professional ,
Nov 14, 2021 Nov 14, 2021

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Please give us system specs.

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New Here ,
Nov 15, 2021 Nov 15, 2021

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Thanks - is this what you need?

 

- 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 1.80 GHz

- 16.0 GB (15.7 GB usable)

- 64-bit operating system, x64-based processor

- Windows 10 Pro

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Adobe Community Professional ,
Nov 15, 2021 Nov 15, 2021

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What graphics card?

Which graphics driver?

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

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New Here ,
Nov 15, 2021 Nov 15, 2021

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What graphics card? Intel(R) Iris(R) Xe Graphics 

Which graphics driver? Intel(R) Iris(R) Xe Graphics Family = Total Graphics Memory 8181 MB / Dedicated Video Memory 128MB

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)? One hard drive with 301 GB free [capacity 471GB] and One terrabite hard drive with 700 GB free.

 

I hope that I have covered everything?

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