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Premiere Pro CS6 importing .mp4 = "The file has no audio or video streams."

Explorer ,
Sep 05, 2012 Sep 05, 2012

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Hi,

When I import an MP4 clip into Adobe Premiere Pro CS6, I get the following message:

"File Import Failure

151_0010_01.mp4

Error Message

The file has no audio or video streams."

I have the latest Quicktime, and I have reinstalled Premiere Pro CS6 a few times already.  If anyone knows a fix for this, I would greatly appreciate it.  My system and clip info are found below.  Thank you, Robert.

OPERATING SYSTEM

Win 7 Ultimate 64bit

CLIP INFO

Complete name                         \BPAV\CLPR\151_0009_01\151_0009_01.MP4

Format                                   : MPEG-4

Commercial name                    : XDCAM EX 35

Format profile                         : Base Media / Version 2

Codec ID                                : mp42

File size                                : 1.76 GiB

Duration                                 : 7mn 5s

Overall bit rate mode                 : Variable

Overall bit rate                         : 35.6 Mbps

Encoded date                             : UTC 2009-07-19 04:22:10

Tagged date                              : UTC 2009-07-19 04:22:10

Video

ID                                       : 1

Format                                   : MPEG Video

Commercial name                          : XDCAM EX 35

Format version                           : Version 2

Format profile                           : Main@High

Format settings, BVOP                    : Yes

Format settings, Matrix                  : Custom

Format settings, GOP                     : M=3, N=15

Codec ID                                 : 61

Duration                                 : 7mn 5s

Bit rate mode                            : Variable

Bit rate                                 : 34.0 Mbps

Maximum bit rate                         : 35.0 Mbps

Width                                    : 1 280 pixels

Height                                   : 720 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 29.970 fps

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Compression mode                         : Lossy

Bits/(Pixel*Frame)                       : 1.231

Stream size                              : 1.68 GiB (96%)

Language                                 : English

Encoded date                             : UTC 2009-07-19 04:22:10

Tagged date                              : UTC 2009-07-19 04:22:10

Color primaries                          : BT.709

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.709

Audio

ID                                       : 2

Format                                   : PCM

Format settings, Endianness              : Big

Format settings, Sign                    : Signed

Codec ID                                 : twos

Duration                                 : 7mn 5s

Bit rate mode                            : Constant

Bit rate                                 : 1 536 Kbps

Channel(s)                               : 2 channels

Sampling rate                            : 48.0 KHz

Bit depth                                : 16 bits

Stream size                              : 77.9 MiB (4%)

Language                                 : English

Encoded date                             : UTC 2009-07-19 04:22:10

Tagged date                              : UTC 2009-07-19 04:22:10

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correct answers 1 Correct answer

New Here , Mar 06, 2013 Mar 06, 2013
DELETE files inside "Media Cache Files" and "Media Cache"

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Adobe Community Professional ,
Sep 05, 2012 Sep 05, 2012

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I don't use that type of file, but do a forum search for

xdcam

To see the other discussions of that codec

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LEGEND ,
Sep 05, 2012 Sep 05, 2012

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Adobe Community Professional ,
Sep 06, 2012 Sep 06, 2012

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Here is the LONG discussion I "sort-of" remembered http://forums.adobe.com/thread/1009064?tstart=0

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New Here ,
Feb 07, 2013 Feb 07, 2013

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I encountered a similar problem.  I had quicktime files that would play in the quicktime player from the desktop, but wouldn't import the files "the file has no audio or video streams".  I had just reinstalled quicktime, and Premier with no change.  Finally realized that we had Barracuda protection that was at fault.  It was preventing communication to the quicktime codec and thus Premier could not interpret the footage.  Another symptom, I would also launch After Effects and it would tell me that quicktime wasn't installed.

I solved this by uninstalling Barracuda.  We reported the fault to Barracuda, and have not seen any change in the software. 

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New Here ,
Mar 06, 2013 Mar 06, 2013

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DELETE files inside "Media Cache Files" and "Media Cache"

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New Here ,
May 07, 2013 May 07, 2013

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Hey, I have recently had the exact same problem. ANY solutions????

Ps. Something I did notice was that my friend was able to import the files fine (using a Mac) and I'm a PC user.... 

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Adobe Community Professional ,
May 07, 2013 May 07, 2013

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More information needed for someone to help... please click below and provide the requested information

-Information FAQ http://forums.adobe.com/message/4200840

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LEGEND ,
May 07, 2013 May 07, 2013

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ANY solutions????

Posts 2, 4 and 5 offered possibilities.  Have you tried any of them?

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Community Beginner ,
Oct 24, 2014 Oct 24, 2014

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#5 worked for me. I deleted the media cache files and all worked fine again. 

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New Here ,
Nov 20, 2014 Nov 20, 2014

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Here is a thing we found to work for file based footage of DVDPROHD 1080i60  . We used Adobe Media recorder CS5 that would able to accept and then recode the original mp4 files. It might be a rather lengthy procedure (depending on how fast is your computer and how much footage you have)  but if you could not find other solution that at least would output for you files that you could import into Adobe CS6 and start working.

Best of luck

Baruch Schwartz

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New Here ,
Mar 19, 2015 Mar 19, 2015

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number 5 solution works for me :DELETE files inside "Media Cache Files" and "Media Cache" just restart premiere pro

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New Here ,
Apr 19, 2015 Apr 19, 2015

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How to do you delete those?

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New Here ,
Apr 29, 2015 Apr 29, 2015

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Hi, I have the same problem. Then I use Encoder and after this the encoded file import withou problem.

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Community Beginner ,
May 22, 2015 May 22, 2015

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Make sure you have quick time installed if you've reconfigured your pc.worked for me!

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New Here ,
Dec 21, 2015 Dec 21, 2015

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Installing QuickTime worked for me! Thanks 🙂

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New Here ,
Feb 05, 2016 Feb 05, 2016

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I almost shit bricks when my animations went offline, and couldn't link them back to their original files.  Especially since I had to deliver final files to client by EOD.  Thankfully this helped.  I cleaned my cache, restarted the computer, and I was able to relink my media.  There seems to be too many major problems rising with the latest premiere cc 2015 on the new mac OS, El Capitan.  I'm switching to final cut x as soon as I'm finished this project.

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New Here ,
Apr 13, 2016 Apr 13, 2016

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change file to .M4V

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New Here ,
Apr 18, 2016 Apr 18, 2016

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Installing Quicktime solved my problem

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New Here ,
Nov 09, 2016 Nov 09, 2016

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LATEST

Thankyou! Heart attack over, delete the media cache files! - for windows it's in %appdata%\adobe\common

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