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Premiere pro does not use GPU

Community Beginner ,
Jul 09, 2019 Jul 09, 2019

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Hello!

I have Microsoft Surface Book 2 laptop:
CPU - 8650U
GPU1 - Intel620
GPU2- Nvidia 1060GTX 6 Mb
RAM - 16Mb

Windows 10 1903 Build 18362.207

Premiere pro - 13.1.2

Nvidia driver - 430.86 (last)

When i'm using Premiere pro all video are freezing. GPU2 (Nvidia) does not working.

What i have tried:

1. Run as Administrator

2. Maximum performance (battery)

3. Choose CUDA in new project
4. Run apps with Nvidia card
5. Re-Install:
     5.1. Windows
     5.2. Adobe Premiere Pro
     5.3. Nvidia drivers

6. Change the laptop (yes, i have thought that laptop is broken)

Nothing helps ... I'm trying to solve this problem last four months.

Impossible to work in Premiere pro.

Nvidia Driver.PNG

Battery max perfomance.png

Adobe Cuda.png

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correct answers 1 Correct answer

Advocate , Jul 10, 2019 Jul 10, 2019

It seems to me that Intel hw-decoder does not support h264 422 10bit format, that's why it's so sluggish

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Community Expert ,
Jul 10, 2019 Jul 10, 2019

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Of course it works perfectly, but Pr is a different ballgame.

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Community Beginner ,
Jul 10, 2019 Jul 10, 2019

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https://forums.adobe.com/people/Ann+Bens  wrote

Of course it works perfectly, but Pr is a different ballgame.

I understand this and i think that Pr uses hardware acceleration via DirectX.

I just want to understand why Pr does not work correct  on my laptop.

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New Here ,
Sep 23, 2019 Sep 23, 2019

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Does anyone have any updates?

Although CUDA is selected in the project's settings, the GTXs RAM is not used while editing more than 3 to 5 % (When I play a video file with VLC its 20-25 %!). In addition, HardwareACC is not possible to select when exporting to H.264. I am not an expert but in my understanding Premiere should at least use a bit of the 6GB while editing, right?

I use Windows 10, GeForce GTX1660 with 6GB RAM and 16GB general RAM. Newest NVIDIA Driver installed (maybe I should try Studio instead of Gaming?).

In general setting I chose "Optimize for: Storae" than Performance.

Does anyone have any ideas?

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New Here ,
Jun 09, 2020 Jun 09, 2020

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I have same problem :(((((

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Explorer ,
Aug 23, 2020 Aug 23, 2020

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Same here (Windows 10 Pro / Gigabyte X570 AORUS ELITE / AMD Ryzen 9 3950X /  Nvidia GeForce RTX 2060 SUPER / 32 Go ram). Nothing (2% max) on the GPU when displaying in Premiere (fluidity not perfect), and around  25-35% when displaying in VLC (where fluidity is perfect).

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Community Beginner ,
Jan 23, 2021 Jan 23, 2021

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same here ryzen 5600x, b550 motherboard, rtx 3070

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New Here ,
Nov 19, 2022 Nov 19, 2022

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LATEST

I was able to fix the issue. I used Adobe Media Encoder and exported the footage as Apple ProRes and it works smoothly! Hope this helps!

 

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Guide ,
Aug 23, 2020 Aug 23, 2020

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Not all h.264 is created equal. Some variations are very hard to playback. I imagine Intel's Quick Sync will get revamped soon. That being siad I have a video that may or may not be helpful.

https://youtu.be/pE6t1ryanO4

This video shows how to enable and disable Intel's Quick Sync for playback and rendering. Resolve https://amzn.to/3NcL1zP Adobe CC 1 year https://amzn.to/3Da0qMN All links are monetized.

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