Premiere Pro doesn't play project when pressing play, then stops responding when attempting to close

New Here ,
Apr 30, 2022 Apr 30, 2022

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I have a project being created (adding images and audio etc.) and I play the project in the program window. Occasionally (I do not know why, or whether I am doing something to make it happen), the video stops playing (audio continues) in the program window. If I pause it, it pauses but I am then unable to continue playing it again. Pressing on the play button in the program window doesn't do anything, and I have to restart Premiere Pro to fix this issue. 

Another issue that appears is that when I close Premiere Pro, the program stops responding and I have to end it from task manager. 

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Error or problem , Freeze or hang

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Adobe Employee ,
May 01, 2022 May 01, 2022

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Hi there,

 

We're sorry about the poor experience. Let us know the version of Premiere Pro that you are using & the system specs. Also, please share a screenshot of the Audio Hardware preferences window.

 

Thanks,

Sumeet

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New Here ,
May 02, 2022 May 02, 2022

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Hello Sumeet,

The version of Premiere Pro that I am using is 22.3.1

 

My system specs:

CPU: i7-1165G7

GPU: Intel Iris Xe (integrated)

RAM: 16GB

Storage: 1TB Samsung SSD

 

Audio Hardware Preferences window:

audiohardware.png

 

Thanks

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New Here ,
May 10, 2022 May 10, 2022

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Hi Sumeet,

This issue is bugging me a lot and is hindering my progress in Premiere Pro. I would greatly appreciate a solution. 

Thanks

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New Here ,
May 02, 2022 May 02, 2022

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Been having this same issues for awhile now. What Operating System are you using?

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New Here ,
May 05, 2022 May 05, 2022

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I am on Windows 10. 

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