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Premiere Pro Extremely Glitchy

New Here ,
Sep 01, 2022 Sep 01, 2022

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I have recently purchase and downloaded Premiere Pro and its extremely glitchy. For example, my video is 45 seconds long. When i play the video, it will play for 3 seconds and then jump back to the begining and the picture will freeze. It will then catch back up and repeat itself. So it takes me 2 minutes to get through a 45 second clip. 

 

Im at the point of wanting a refund because im loosing patience. If there is someone that can help me out would be muchly appreciated. 

TOPICS
Error or problem , Freeze or hang

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Community Expert ,
Sep 01, 2022 Sep 01, 2022

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Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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Adobe Employee ,
Sep 02, 2022 Sep 02, 2022

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Hi Molly,

If Bob's suggestions did not work, set your default audio input to "No Input" in Preferences > Audio Hardware. See if that works for you.

 

Thanks,
Kevin

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