Premiere pro fails to load motion graphics templates even when after effects is installed

[Jodi23669148uhvl]

I am editing a video in Premiere Pro CC 2021 on mac OS Mojave.  I'm trying to use a motion graphics template that requires After Effects.  I also have After Effects CC 2021 installed but when I drop the graphic into the timeline it loads for a very long time then returns an error telling me that I need to install After Effects.

Just a week ago I used the same graphic without any issue. So I think it is odd that it is not working now. To try and fix the issue I have restarted my computer and updated After Effects, uninstalled and reinstalled  After Effects. I am currently waiting for Premiere Pro to update but I don't know if that will work. If this fails I am gonna try to update my OS. I would really appreciate any advice on the issue and to hear about solutions other people have used.  

[Kevin-Monahan]

Hey there, Jodi.

Sorry this is happening. I have seen a case like this in the past. Our staff asked to check the media cache locations for After Effects and Premiere Pro. See that they are set to the default locations in Preferences. If they are set to custom locations, they may not function correctly since they share some of the cache.

Here is the thread: https://community.adobe.com/t5/premiere-pro-discussions/unable-to-use-essential-graphics-templates-c...

Please return after troubleshooting the locations of your media cache. Let us know what happens.

Thanks,
Kevin

[Zachary5FAE]

This thread does not help. We need a clear answer.

[Peru Bob]

What version numbers and builds of Premiere Pro and After Effects?

They must match for Dynamic Link to work properly.

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