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Premiere Pro File Import Failure

New Here ,
Sep 13, 2023 Sep 13, 2023

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Hi all,

I´m trying to import my files (Wave sound), which i´ve used before, but now I get the error: File Import Failure - We were unable to open the file on disk.

 

I have the new version 23.6
Working on a PC - DELL
I restarted the program

Tried relocating the file
I cleared media cache files
I tried switching to Mercury Playback Engine Software Only

Tried switching off H264/HEVC hardware accelerated decoding

 

Nothing works.

Anyone have an idea what I could do from here? Thanks

 

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Community Expert ,
Sep 13, 2023 Sep 13, 2023

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The file is buried very deep in a folder structure.

Might want to change that.

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New Here ,
Sep 13, 2023 Sep 13, 2023

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Sorry, I´m very new in the program, but why does that matter?

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Community Expert ,
Sep 13, 2023 Sep 13, 2023

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I don't know the reason it might matter, but do as Ann Bens suggests and move it closer to the root of the drive and see if that fixes it.

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