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Premiere Pro files in Google Drive end up in auto-save folder ever since File Provider update

New Here ,
Mar 09, 2023 Mar 09, 2023

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Our team uses Premiere Pro for video editing and we save all our project files in Google Drive so that any of us can quickly access the project and make edits. This has worked seamlessly for years. But ever since the update to Google Drive that forced the use of File Provider on Mac OS, now every time one member of our team saves a Premiere Pro project file, that file appears in the auto-save folder for the rest of us. The original creator of the file sees it in the correct place, but the rest of us can only find it in the auto-save folder. It's a confusing mess. Any ideas of how to fix this? We're reaching out to our support person at Google, but I'd hoped someone on here has run into this issue.

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New Here ,
Mar 09, 2023 Mar 09, 2023

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Images for reference:

First one shows the file my teammate worked on and saved today. For me it shows that it hasn't been modified since yesterday which I know to be inccorect. 

Screenshot 2023-03-09 at 1.17.22 PM.png

 

It can be found in the auto-save folder on my computer, but not on his. And no he's not opening an auto-save and renaming it.
Screenshot 2023-03-09 at 1.15.43 PM.png

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Community Beginner ,
Mar 13, 2023 Mar 13, 2023

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This is also happening to us. 

 

Google Drive for desktop is corrupting the save overwrite.  Instead of overwriting the save and then uploading it, it's uploading some partial hash of it, as a corrupted project.  If you "Save As"or "Save a Copy" it will upload the complete version.  But if you Command+S Save, the overwrite won't upload. The only first time a name is used will there be a complete upload. 

 

So in your example, "Haworth Degree Videos - ALL FINALS (2023).prproj" is the first time it was saved on google drive with that name yesterday at 4:38pm

The project was also saved yesterday at 5:16pm and a corrupt partial version was uploaded.

the project was also saved yesterday at 5:51pm and a corrupt partial verision was uploaded. 

the project was also saved today at 12:53 and a corrupt partial version was uploaded. 

 

Perhaps even worse, it SAYS it uploaded it securely. You get a nice checkmark confirmation that it completed.  Thats a false positive. It did not complete.

 

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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Ugh! Yeah, this is detrimental to our workflow. It's good to know we could "save as" every time, but for now, we are now saving files locally on our network storage instead of on Google Drive. I hope this is resolved soon.

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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

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The OS decision to move File Provider sync directory into a specific User's account introduces loads of potential permissions issues. 

Those crazy GUID file names in your screenshot are the result of PPro testing whether (the user who launched) it has write privileges in that directory...and failing. 

Is the autosave folder, where those files do show up, located somewhere outside of a specific user's directory?

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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Hi Bruce!

 

Yes, the files DO show up in the autosave folder. So you are likely correct. 

 

This began happening shortly after Google Drive for Desktop forced an update on Mac machines to have the Google Drive folder location "controlled by macOS". This must have screwed up some write privileges? Is there a fix to this?

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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Actually, upon re-reading your question. I do not believe the autosave folder is located outside of each of our user's personal directories. 

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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

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Is there a fix to this?

None of which we are aware*; to Apple, what you've described is completely "By Design". 

* Ok, you could set the privileges on all your /Users/username/GoogleDrive folders to "read/write for everyone!", but we would never recommend that.  🙂

I do not believe the autosave folder is located outside of each of our user's personal directories. 

Where is the autosave folder, where PPro is able to successfully save?

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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Thanks Apple....haha

 

As for read/write permissions - we are trying some things here with allowing disk access to see what works.

 

As for PP autosave folder - it is located right next to the main project file in the same Google Drive folder. 

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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

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> As for PP autosave folder - it is located right next to the main project file in the same Google Drive folder. 

...someone must have modified its permissions, right? 

"/Users/username/Library/CloudStorage/GoogleDrive/..."  should have permissions which ONLY allow <username> to access it...

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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Screenshot 2023-03-14 at 12.22.39 PM.png

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Explorer ,
Mar 14, 2023 Mar 14, 2023

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For what it's worth. This issue is not happening with After Effects files. Those are able to overwrite project files to save. Only in Premiere are we having the issue.

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Community Beginner ,
Mar 14, 2023 Mar 14, 2023

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In my testing, when it works correctly.... 

1) you press command-S in Premiere

2) the google drive "upload queue" shows the saved file file upload

3) a project with the long hash appears as a smaller file in google drive (you can see it pop up in the web client)

4) the project with the long hash is renamed to the project name and expanded in size to the full project.

5) the original project disapears. 

 

What I think has been happening is a hiccup between steps 3 and 4, where the process doesn't resolve, and you are left with both an hours old save without updates, and a temp file you can't open.

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Adobe Employee ,
May 10, 2024 May 10, 2024

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Hello @OverneathVisuals,

Thanks for the message. It’s been a long time since you filed this bug. Are you still having this issue? It sounds like the team cannot directly address the problem, but let the community know the current status of your workflow with Google Drive and whether or not you are still using it. I'll move your post to the Discussions board while we await your information.

 

Thanks,


Kevin

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Explorer ,
May 21, 2024 May 21, 2024

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Hey there Kevin - the issue was happening so much that we just changed our process and stopped saving our Premiere Pro project files on Google Drive and started saving them directly to our NAS. So honestly, I don't know if the issue is resolved or not. We do still seem to have lots of issues with Google Drive for Mac installed on our computers, so we likely won't go back to this process.

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Adobe Employee ,
May 21, 2024 May 21, 2024

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Cool, @OverneathMedia,

I appreciate your answer. I advise against using Google Drive as part of a professional workflow for online projects. I think it's fine for transferring files and for backing up projects, however. 

 

I'm glad you're back up and running with a solution that works reliably for you. You're doing exactly the same thing I would. Best of luck to you!

 

Take Care,

Kevin

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