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Premiere Pro Freezes and Crashes When Alt Tabbing

New Here ,
Aug 13, 2021 Aug 13, 2021

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I'm currently using the latest version of Premiere Pro as of now. Been having an issue for a few months already in which whenever I alt tab, it usually ends up freezing my pc, making my monitor go black for a few seconds, and then either crashing my Premiere or making the program monitor go black when I tab back in making me need to restart my Premiere. 

My pc specs are

graphics card- 2080ti

cpu- Ryzen 9 3950x

ram- 64 gb of 3600 mhz ram

and I store all of my footage/assets/projects in a SSD

not sure why my premiere is acting up like this but hopefully adobe ends up fixing this sometime.

TOPICS
Crash, Editing, Error or problem, Freeze or hang, Hardware or GPU, Performance

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Adobe Employee ,
Aug 14, 2021 Aug 14, 2021

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Hi NotThatNormal,

 

Welcome to the Community and sorry for your issue.

Such issues are usually caused by an outdated or corrupt GPU driver. Try reinstalling the latest versions of it and see if it brings any change.

Let us know how it goes.

 

Thanks,

Nishu

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New Here ,
Aug 14, 2021 Aug 14, 2021

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tried this out and still no fix to the issue

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Adobe Community Professional ,
Aug 14, 2021 Aug 14, 2021

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Make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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New Here ,
Sep 21, 2021 Sep 21, 2021

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LATEST

same problem here, tried around 20 drivers, gaming / studio. nothing...

 

tried a new windows, same...

 

its probably a windows odd issue.

 

Lets hope Windows 11  fixes this since its a "new UI"

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