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Premiere pro freezes when i try to import files in certain projects

New Here ,
Sep 27, 2017 Sep 27, 2017

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Well this started happening a few days ago.

When i try to import files via double click on the project media panel or via file>import  premiere pro freezes, to be specific it keeps "loading" ,the cursor has the circle of loading, but it never loads the explorer to search the files and i have to shut premiere down via the task manager . It works if i grab the files in the folder and  drag them to the project media in premiere.

The thing is that it only happens with certain projects (new or old). I tried reinstalling premiere but it keeps happening.

Any ideas? its really bothersome because i end up double cliking like i always did and the program keeps freezing.

Thanx in advance

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Adobe Community Professional ,
Sep 27, 2017 Sep 27, 2017

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I second this behavior. I have found a difference between saving your work before hitting the import function. Perhaps that helps a little bit...

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New Here ,
Sep 28, 2017 Sep 28, 2017

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I tried experimenting with saving but it doesn't change the problem in any way to me.

I'll keep trying different things

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LEGEND ,
Sep 27, 2017 Sep 27, 2017

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I recommend using the Media Browser for all Import duties.

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Community Beginner ,
Jan 12, 2019 Jan 12, 2019

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Didn't work for me to use media browser. Tried all forms of importing.  Using both Premiere Pro 2018 and 2019.  Cleared caches, tried new projects. All forms of importing a folder of videos crashes my premiere pro. =(

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LEGEND ,
Jan 14, 2019 Jan 14, 2019

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OK.

Take a look at the link below.  Use it as a guide to post up some details.  Maybe we can get you working again.

How To Ask For Help

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Adobe Employee ,
Jan 14, 2019 Jan 14, 2019

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I've had this issue before too. Resetting preferences has worked for me in the past!

FAQ: How to reset (trash) preferences in Premiere Pro?

That link will give you the rundown on all the customizations that will or won't be saved in the reset.

Caroline

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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It's 2021 and I have the same problem as topicstarter. 

Reseting preferences doesn't help. 😞

Premiere 2021, Macbook Air, M1

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Same issue, on a PC

 

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Adobe Community Professional ,
Jun 14, 2021 Jun 14, 2021

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I just tried it and it works as expected.

 

PP: 15.2

Win: 20H2

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Community Beginner ,
Sep 10, 2021 Sep 10, 2021

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I can no longer drag .mp4 files from file explorer window into import pane of PP without PP hanging indefinitely.  Using task manager to close it.

I can use media browser to import files, so at least productivity can continue.

PP: 15:4:1  build(6)
Win: 20H1

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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Hi Pea Plum,

 

Is it happening with a particular MP4 or is it the particular location that's creating the issue? Have you tried resetting the preferences of Premiere Pro? If it doesn't help, try changing the permissions. Here's how: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html 

Let us know.

 

Thanks,

Nishu

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Community Beginner ,
Oct 02, 2021 Oct 02, 2021

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It was not happening with one particular .mp4 or a specific folder/location.  It failed at each file and folder and drive.

The issue went away the next day, so I did not get to test the recommendations.  I wish I had useful information to share about cause and remedy for others facing a similar issue.  What I can share is that multiple restarts did not resolve, but apparently a full shut down changed something.

I've bookmarked the link to the preferences permissions in case the issue repeats.

Thank you Nishu for your quick response link to a likely fix.

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