Hey everyone!
I am using Premiere Pro 2023. It was working perfectly, and a few hours later, as I went to File/Export, it froze. To see if I could help the issue, I tried to access the preferences after restarting the program, but it froze the same way as soon as I clicked it. It doesn't matter what I tried, I am still unable to access the preferences, the project settings or export through the File/Export Media options. Thankfully, I managed to extract my work by clicking on the export tab in the upper left corner. However, the program now runs unreliably, and I can't change any of the options.
Here are the things I tried so far (None of them worked):
- Updated Premiere
- Updated to the freshest graphics driver
- Switched to the freshest Studio driver
- Reset the preferences after holding Alt during startup
- Deleted the Media Cache
- Reinstalled Premiere
- Made sure all Adobe directories are not Read-only permission
At the same time, After Effects is working well. I am able to work in Premiere as well, but it crashes every now and then by itself, and it crashes every time I try to open the preferences. After a crash, I can only open it again if I restart the whole computer. Otherwise it gets stuck on loading media core elements.
I am using Windows 10, and here are some specs of my PC:
Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz 2.80 GHz
RAM: 32 GB
Graphics card: GeForce GTX 1060
Any help would be much appreciated. Thanks!
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