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Premiere pro freezes

New Here ,
Oct 19, 2021 Oct 19, 2021

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Hello. Ever since I updated Premiere Pro whenever I get into a project, it runs for a few minutes and then freezes. I reinstalled Premiere Pro, cleared the cache, updated the graphic driver, etc., and still doesn't work. What could be the problem?

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Freeze or hang

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Adobe Community Professional ,
Oct 19, 2021 Oct 19, 2021

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Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Adobe Employee ,
Oct 20, 2021 Oct 20, 2021

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Hi Ivana5EE4!

Sorry about that. Could you share your system details (OS, CPU, RAM, GPU)? What's the source of the files that you're editing?

 

Let us know.

Thanks,

Kartika

 

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