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2

Premiere pro get locked up and can't press play

New Here ,
Jun 10, 2023 Jun 10, 2023

Back Story: I just Upgraded my system to a mac studio, lots of ram space. I upgraded to fix issues with my windows, and those problems were fixed now there is new problems that should not be happening with this much comupting power. I have made acouple of videos and it worked great, and then today. PP will lock up and you can not press play, nothing will happen. I can save my work and restart the program and it works fro a while then the same problem happens. This issue needs to be fixed asap.

 

Problem: PP locks up randomly and will not let you press play.

 

 

TOPICS
Crash , Editing , Error or problem , Freeze or hang
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Community Expert ,
Jun 10, 2023 Jun 10, 2023

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.


If that doesn't work, try creating a new project and import the old one into it.

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Community Expert ,
Jun 10, 2023 Jun 10, 2023
LATEST

What are the hard drives (how many, what kind, what is on each, what capacity, and how full)?

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