Premiere Pro Gives me an error and wont open

[adventurous_friend4633]

I have tried for hours. I have recently purchased the adobe suite (have been using for a while but thatw as with my schools who gave us an account for free) I purchased my own under the uni student deal ( i am at uni and my info was correct) when i try to open premiere pro i get error code 205, and when i contact support like the error messages suggests, the chatbot says i have no active plan when i have been charged for it and my adobe account says i have an active plan. Please help because i cant even contact an agent about this !!!!!

[Sumeet Kumar Choubey]

Hi there,

We're sorry to hear about this. Have you tried the steps mentioned in this article to check if it's working. Let us know if it helps.

Thanks,

Sumeet

[Rach McIntire]

Hi @adventurous_friend4633, 

Did Sumeet's article help?  Let us know.