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(Premiere Pro) GPU Acceleration Problems

New Here ,
Aug 15, 2021 Aug 15, 2021

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Hey guys, I've had numerous problems while using GPU acceleration setting. Such problems include, errors when Speed/Duration is changed to a certain amount and when playing back, an error shows. I've followed tutorials on how to avoid this problem by changing the Renderer settings to Software Only and switching back to GPU Acceleration for better performance. I then had a problem when using the render effect in and out setting(see attached image). I resolved this error by switching to software only. Although, these problems are resolved, it would be great if I could use GPU acceleration without any errors, as a few months before, I had not experienced any problems and now I can not identify the cause.

 

Specs:

Intel i7-10750H

Nvidia Quadro T2000

16GB 2933MHz Memory

Windows 11 Pro

Drivers are all up to date to the latest version.

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Editing, Error or problem

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Adobe Community Professional ,
Aug 15, 2021 Aug 15, 2021

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Make sure you have the latest Studio driver installed and not the Game driver.

https://www.nvidia.com/Download/driverResults.aspx/179688/en-us

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New Here ,
Aug 16, 2021 Aug 16, 2021

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Hi, thanks for the quick reply, however I do have the latest Nvidia drivers, yet the problem still further persists. 

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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Choose a different preview codec.

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New Here ,
Aug 16, 2021 Aug 16, 2021

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Um, sorry I don't know what that is. Are you referring to the attached file?

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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Yes that one.

quote

Um, sorry I don't know what that is. Are you referring to the attached file?


By @ByTeD

 

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Adobe Community Professional ,
Aug 16, 2021 Aug 16, 2021

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Post screenshot sequence settings and export settings.

Screenshot clip properties.

If the footage is variable framerate convert to constant framerate with Handbrake/Shutter Encoder before bringing into Premiere.

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New Here ,
Aug 16, 2021 Aug 16, 2021

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By clip properties do you mean this(attached file 3) and how do I check if the footage is variable framerate?

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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MediaInfo

tell you if the clip has vfr or not.

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New Here ,
Aug 17, 2021 Aug 17, 2021

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Hi, I checked all my clips with MediaInfo and I couldn't find any with 'Frame Rate Mode: Variable'(assuming vfr clips have this), only with 'Frame Rate Mode: Constant'. Thanks

ByTeD_0-1629243917917.png

 

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Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

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Hi,

Which camera did you use to shoot the source? 

 

Thanks,
Kevin

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New Here ,
Aug 17, 2021 Aug 17, 2021

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Hi, I used a recording software(OBS Studio) to shoot the source and a 3D renderer to create other clips. Thanks

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Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

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Hi ByTeD,

Sorry about that, but here's the news. That OBS footage is the nastiest, most compressed, and weirdest stuff on the planet. You need to transcode this to something Premiere Pro can work with.

 

What most people do: If you can, transcode (AKA copy) the footage to the ProRes LT codec in Media Encoder. No idea which codec your 3D renderer export either, so that is probably having a similar issue. If the footage will not import into Media Encoder, try transcoding the media in something like Handbrake or Shutter Encoder (FFMPEG based shareware). Once you have optimized this media into footage Premiere Pro can better edit with, I'm sure all your other issues will be straightened out.

 

Try it and and report back.

 

Thanks,
Kevin

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New Here ,
Aug 17, 2021 Aug 17, 2021

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Hi, thanks for your quick reply, I'm not sure what it means by the codec, does that mean I have to import the original footage to encode and restart my editing after importing back to Premiere Pro?

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Adobe Employee ,
Aug 17, 2021 Aug 17, 2021

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Hi,

The codec is responsible for decoding and playing back your video file, and it is a very non-performant one used by OBS and other mobile devices.

 

Yes, the original OBS footage must be imported into encoding apps like Media Encoder, Handbrake, or Shutter Encoder to have files to edit with to be completely free of H.264 variable frame rate performance issues. Your raw OBS file will be difficult to edit with and will have performance issues, unfortunately. Sorry that you did not expect this extra step when dealing with footage that comes from streaming video apps.

 

Kevin

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New Here ,
Aug 17, 2021 Aug 17, 2021

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I'm not sure how to use Media Encoder to transcode the footage and I'm not sure if it is the VFR problem as I have edited many projects in Premiere with OBS footage and had no issues with exporting or playback etc, but now I do. I have attached a file with the error when exporting the project on Media Encoder.

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Hi, so do I use Apple ProRes MXF OP1 to transcode the footage, it seems its the only option in Media Encoder. 

ByTeD_0-1629271850617.png

 

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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No. Quicktime > Prores

 

 

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Hi, I transcoded the footage and removed the old footage, when I open my project and locate the files it does not find it although the file name is still the same, just the file extension is different, so how do I locate them?

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Update: Here's the error when it locates the file

ByTeD_0-1629278406769.png

 

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Hi, I transcoded the footage and removed the old footage, when I open my project and locate the files it does not find it although the file name is still the same, just the file extension is different, so how do I locate them?

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New Here ,
Aug 18, 2021 Aug 18, 2021

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Hi, I fixed the locating file problem and tried to export it with the transcoded footage and it came up with the same error somehow.

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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LATEST

Couple things you can do:

 

FAQ: How to reset (trash) preferences.

FAQ: How to clear media cache files

 


Reset workspaces: Go to Window : Workspace : Reset to Saved Layout.
Make sure Default Input in the Audio Hardware in the Preferences is set to No Input.

Make new project and import old one.

 

If none of the above helps contact Support.

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