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premiere pro green dots glitch after export

Community Beginner ,
Aug 23, 2023 Aug 23, 2023

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I'm trying to export a music video iv been working on for a client & when i export the video i get these green dots at some point of the video.

 

GreenDotsGlitch.png

 

Here are my export settings :

 

exportSettings.png

 

anyone had this issue before?

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correct answers 1 Correct answer

Community Beginner , Sep 06, 2023 Sep 06, 2023

I found a solution.. forgot to come back here I just had to export in CBR in premiere. i ussually dont have to but it worked so ye

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Community Expert ,
Aug 23, 2023 Aug 23, 2023

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What's your hardware, it look like your video driver could use updating?

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Community Beginner ,
Aug 24, 2023 Aug 24, 2023

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i got a AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz

32GB of ram

& a nvidia geforce rtx 3080

 

I checked for updates multiple times & even the adobe support employer did and there was none 

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Community Expert ,
Aug 24, 2023 Aug 24, 2023

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Do you really need to render at maximum bit depth? make sure the output format supports this..

try to switch renderer to software only from project settings, and yes you might need to consider

updating your graphics card using studio drivers (if applicable)

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Community Beginner ,
Aug 24, 2023 Aug 24, 2023

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I usually always do maximum bit depth for best quality for my clients and it works. I tried to export with other settings (lower quality) and i get the same thing unfortunately... i also did try switching to software only & im already on studio drivers

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Adobe Employee ,
Aug 24, 2023 Aug 24, 2023

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Hi Lewis301428485gcf,

 

Sorry to hear about the issue. Please try switching the Renderer to Mercury Playback Engine Software Only & check if it's exporting properly. Also, have you applied any effects to the clips on the timeline?

 

Thanks,

Sumeet

 

Note: Moved to Discussions to continue troubleshooting.

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Community Beginner ,
Aug 24, 2023 Aug 24, 2023

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Hey, I already tried exporting in Mercury Playback Engine Software and it didn't work. Yes i have effects but i have been able to export this project in the past with effects & i can export other projects with effects with no problem

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Community Expert ,
Aug 24, 2023 Aug 24, 2023

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quote

i can export other projects with effects with no problem

By @Lewis301428485gcf

You might try creating a NEW project and then IMPORT the problem project into it. If there is some kind of issue with the current project, it might be left out of the import.

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Community Beginner ,
Aug 24, 2023 Aug 24, 2023

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Me and a adobe employer tried this yesterday and it still wasn't working sadly

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Community Expert ,
Aug 24, 2023 Aug 24, 2023

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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

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Community Beginner ,
Aug 24, 2023 Aug 24, 2023

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Okay i'll try to roll back since i already checked if there was any updates

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Community Beginner ,
Aug 25, 2023 Aug 25, 2023

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it didn't end up working

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Community Expert ,
Aug 26, 2023 Aug 26, 2023

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Have you tried exporting directly from Premiere Pro as well as through Adobe Media Encoder?

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Community Beginner ,
Aug 28, 2023 Aug 28, 2023

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Yes i tried and none of them work

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Community Expert ,
Aug 28, 2023 Aug 28, 2023

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Please use the free MediaInfo and post a screenshot of the properties of your source media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

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Community Beginner ,
Sep 06, 2023 Sep 06, 2023

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I found a solution.. forgot to come back here I just had to export in CBR in premiere. i ussually dont have to but it worked so ye

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