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Premiere Pro has encountered an error - ..\..\Src\SequencePlayer.cpp-551

Community Beginner ,
Mar 20, 2017 Mar 20, 2017

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I am able to open a new project but, but if

if i want to put a clip to the TIMELINE Premiere quits with:

Premiere Pro has encountered an error.

[..\..\Src\SequencePlayer.cpp-551]

if i want to open an existing project, premiere crashes immediately.

I have  cleared the cache folders  (...common/media cache  and /media cache files)  the same problem

after that i´ve cleared the cache files again an deinstall premiere  --> reboot ---> reinstall

And the same, again, after that i try downgrade to 10.3, same problem

Any other suggestions?

Thanks

PS. this problem occured from one second to another. edit a project --> rendered a project --> close the old project --> new project ERROR

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correct answers 1 Correct answer

New Here , Sep 22, 2017 Sep 22, 2017

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Mar 20, 2017 Mar 20, 2017

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Hi Volker,

What are your system specs and which OS are you on?

I am able to open a new project but, but if

if i want to put a clip to the TIMELINE Premiere quits with:

Open your project, click on File > Project settings > General and change video renderer to 'Software Only Mode' and delete previews.

Check if you are able to import clips in the timeline.

if i want to open an existing project, premiere crashes immediately.

Are you able to import your old project in a new Premiere Pro project?

Thanks,

Kulpreet Singh

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Community Beginner ,
Mar 21, 2017 Mar 21, 2017

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Hi Kulpreet,

'Software Only Mode' 

I had not mentioned it but i had already done it yesterday. i just try it again today, but the problem persists.

If i try  " new Sequence from Clip " same error.

Are you able to import your old project in a new Premiere Pro project?

Ahh....... it is possible to import clips. if i click a sequence i see the timeline with video and audio, i can edit (cut,ripple...) and it is possible to put video , audio, images to the timeline without crashing.

Okay what do i hve to do?

Kind regards

Volker

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Community Beginner ,
Mar 21, 2017 Mar 21, 2017

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step1.jpg

try to drop something on the timeline (here a jpg)

step2.jpg

Ok error ....

step3.jpg

after pressing continue

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Community Beginner ,
Mar 21, 2017 Mar 21, 2017

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oh system specs

laptop , windows10,  i7-3740qm, 16gb ram

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Mar 21, 2017 Mar 21, 2017

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Thanks for sharing all this information, Volker.

What is the version of video drivers & check if you have any update available.

How To Check A Driver's Version In Windows 10/7

-Kulpreet Singh

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Community Beginner ,
Mar 21, 2017 Mar 21, 2017

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Hi Kulpreet,

yes the driver is up to date btw. Nvidia GeForce gtx 675mx

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Community Beginner ,
Mar 21, 2017 Mar 21, 2017

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okay it works again, but i have no idea why.

What i have done:

deinstall and install multiple times , the last 2 times with:

deleting the Premiere Pro folder in C:\Users\%USERNAME%\AppData\Roaming\Adobe and the files in the Media Cache and Media Cache files folder.

As this did not improve i deinstall Premiere Pro via the AdobeCreativeCloudCleanerTool, but after reinstall the error still persist.

Than i have import an old project, play around with it ...adding some footage via drag an drop to the timeline, and save it under a different name. Than i have closed the file and select FILE-->NEW  and it was possible to put clips to the timeline. Than i closed Premiere Pro and start it again to check it with a new project.....yes works.

But why? No idea.

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Mar 21, 2017 Mar 21, 2017

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I am sorry about this trouble, Volker.

Please observe for some time and in case you experience any crash, collect error logs from the Event Viewer.

6 Ways to Open Event Viewer in Windows 10

You can also run tests in the Hidden Admin Account.

How to enable the hidden Windows 10 administrator account - gHacks Tech News

-Kulpreet Singh

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New Here ,
Jun 01, 2018 Jun 01, 2018

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This fix worked for me.

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New Here ,
Sep 22, 2017 Sep 22, 2017

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New Here ,
Jan 28, 2019 Jan 28, 2019

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So helpful, thanks to saving my files

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