Premiere Pro import problems

[WSC21881869yc76]

Issue: We have a problem when trying to import mxf/mp4 files to premiere pro the first time it's importing and we get the attached error and after that it's not importing at all.

Adobe Premiere Pro version number: 23, 24, 25

Operating system: macOS

System Info: Apple M1 Pro

Video format: mp4, mxf

Workflow details: We use premiere pro with our plugin and using mxf by downloading mxf with ffmpeg.

Steps to reproduce:

1. drag mp4/mxf to the bin - shows the error

2. try to drag mp4/mxf - dont work

Expected Result: we expect everything to be imported.

Actual result: cant import files

[Ann Bens]

Upload a short clip for us to test.

[WSC21881869yc76]

how can i upload a clip?

[WSC21881869yc76]

This bug is for every max or mp4 we tried to use

[IanB_360]

Hi @WSC21881869yc76 

 Thank you for taking your time to file a bug report. We would like to help figure this out with you. The team just needs a little more information to begin troubleshooting. If you could just jump to the link here  How do I write a bug report and follow the steps to providing more information about your bug, we will gladly take a look. And if you can use any file sharing website feel free to send us some test media there. You can email me at my email address and the team can test out the files you send.

Thank you 

Ian