Premiere pro import problems

[WSC21881869yc76]

Issue: We have a problem when trying to import mxf files to premiere pro the first time it's importing but we get the attached error and after that it's not importing at all(also mp4 files cant be imported)

Adobe Premiere Pro version number: 23, 24, 25

Operating system: macOS

System Info: Apple M1 Pro

Video format: mxf

Workflow details: We use premiere pro with our plugin and using mxf by downloading mxf with ffmpeg.

Steps to reproduce:

1. create mxf file using this comment:
ffmpeg -i <input_url> -vcodec mpeg2video -s 1280x720 -b:v 20000k -maxrate 20000k -bufsize 3835k -minrate 20000k -r 25 -flags ilme -top 1 -acodec pcm_s24le -ar 48000 -pix_fmt yuv422p <output>.mxf

2. drag mxf to the bin - shows the error

3. try to drag mp4/mxf - dont work

Expected Result: we expect everything to be imported.

Actual result: cant import files after trying to import mxf

we cant attach file due to security issues.

[Kevin-Monahan]

Hi @WSC21881869yc76 ,

I'm Kevin from support, a mod here. Thanks for your message. We appreciate the info you gave.

What is the source of these files? Have they ever worked in Premiere Pro? Can you furnish a sample file for the team to check out? I hope I can help you. Please take care.

Thanks,

Kevin

[WSC21881869yc76]

We worked with this files for more then 2 years without a problem in premiere.

This files are playlist HLS files.
we cant sample a file because this file are of our customers.

[WSC21881869yc76]

Hi, do we have a progress here?