Premiere Pro imported videos are green

[ryanl43832752]

Someone please help. All my videos are now green after updating to the current version of Premiere 23.0... I installed an older version 22.6.2 which will allow my projects to work but I want to be able to use the newer version if possible..what is causing all my videos to be solid green..... below are my system information and software version

Premiere Pro v23.0

MacBook Pro (Retina, 15-inch, Mid 2014)

NVIDIA GeForce GT 750M 2 GB

Intel Iris Pro 1536 MB

MacOS Big Sur

[RobShultz]

Please check that your operating system and video drivers are up to date.

[Sumeet Kumar Choubey]

Hi ryanl43832752,

Sorry about the poor experience. Were you able to solve the issue? If not, in version 23.0, please try disabling hardware accelerated decoding & encoding under Premiere Pro > Preferences > Media & check if it's restoring the preview. Hope it helps.

Thanks,

Sumeet

[Joseph Naulty]

So it was an update where this started.  Furthermore, hardware acceleration being disabled won't fix it, as premiere pro will become unusable on cpu.

[caroline_edits]

Disabling hardware acceleration is just a test to see if the error comes from the GPU! If the image displays correctly without the GPU involved (software only mode) then that means we can test different drivers to see what your computer needs. If you'd like, you can share your OS and your GPU model and we can provide a link to the driver for your card! Let us know. 

[Joseph Naulty]

I'm using the same setup as the op. Mid 2014 macbook pro 15 in. I'm on
the latest software updates. Updating from 2022 to 2023 suite is when it
started.
Turning off hardware acceleration did not solve the problem.

[Joseph Naulty]

So an update.  I went into project settings and changed the playback to hardware acceleration, rather than the checkbook in media settings tab, and that solved it.  However, I would, again, like to use my included GPU, rather than software rendering.  How do I fix this?  I've already tried updating everything to the latest version, including MacOS software update and premiere pro.

[nofada]

having same issue, this is making me sick 😞

[Joseph Naulty]

Still have it as well.  A few adobe program updates, a macOS update.  I can't exactly go to the next OS, as this is a mid 2014 macbook pro....  come on Adobe, I need hardware acceleration.

[Gishan Hewage]

You can fix the issue Go to File > Project Settings > General - Video rendering and playback - Renderer Value change as per my screenshot.

[Nena Cohen]

I want hardware renderer though.

[john henrik5CE4]

Did you ever get this sorted? I have the same problem, with the same macbook pro. I updated from Premiere Pro 2020 to the newest 2023 version today and suddenly hardware acceleration broke, and I cant play back media in Premiere.

Setting it to Software acceleration obviously works, but geez. I want it to work with the discrete GPU.